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Curriculum Vitae

informatii personale

 

M 12.11.1988

Permis conducere:  Cat.B, Data obtinerii:14.12.2010

Stagiu militar: da

obiectiv

 

I am a person with 4 years of experience in the sales/management sector. A well-driven professional that obtains performances and gets people working together, functioning as perfect as a welded cell into providing the best results for the business. My professional objective is to establish a healthy result delivery that is durable in time and helps the business grow. In my 4 years of management experience, I have always achieved my sales objectives and secondary KPI's, through hard work, team effort, people management and people motivation. Always creating my monthly strategy based on the four values.

Salariu: 880,00 USD / luna

Tip job: Full time

Departament: Administrativ / Logistica, Telecomunicatii, Relatii clienti / Call center, Controlul calitatii, IT Hardware, Management

Oras de lucru: Bucuresti, Remote (de acasă)

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.03.2019 - 31.07.2019

Departament: management

Titlu Job: recruitment team leader

Responsabilitati:

• Monitoring the recruiters performance and managing the team to get the results needed for the company’s goal;
• Allocating tasks to team members;
• Identifying areas for new training or skill checks;
• Communicating deadlines and goals to the team members;
• Motivating team members by creating positive work environment;
• Conducting team meetings to update members on best practices and continuing expectations;
• Ensuring Recruiters are following processes;
• Listening to team members’ feedback and resolving any issues or conflicts;
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account best practice’, improvement of business processes, cost reduction and productivity improvement.

01.09.2018 - 31.03.2019

Departament: resurse umane / psihologie

Titlu Job: recruiter

Responsabilitati:

• Creating a network of candidates for the targeted sectors;
• Managing the recruitment channels suitable for the clients vacancies;
• Creating and maintaining an image on social media to attract candidates;
• Posting recruitment ads based on discussions with account managers;
• Profiling and finding the suitable candidates for the clients;
• Keeping in touch with the candidates after they were placed from a retention perspective and to solve proactive the complaints, special situations that may appear;
• Getting referrals from placed candidates and continuously expanding the network of candidates.

01.03.2014 - 31.08.2018

Departament: management

Titlu Job: senior team leader

Responsabilitati:

• Monitor the KPIs (Sales, NPS, Solving Rate, Productive hours/Activity) and manage all necessary actions to keep them on track.
• Rise the competency of new agents;
• Coaching top performers;
• Trains and motivates the team members to be able to perform additional tasks;
• Supervising and evaluating the performance of agents daily, weekly and monthly;
• In charge of weekly target KPI'S;
• Take part in the recruiting process of new recruiters (in charge with creating role play scripts), interviewing potential new agents;
• Managing 2 campaigns (retention and acquisition), a total of 42 FTEs.

01.09.2012 - 28.02.2014

Departament: vanzari

Titlu Job: sales agent

Responsabilitati:

- Reaching monthly targets;
- Effective communication on the telephone with existent clients, having the purpose of promoting, convincing and selling goods and services offered by Vodafone;
- Offer proposals adapted on the clients' needs with the aim of offering them the services they need, (by communicating correct and concrete information);
- Standards and procedures of quality and ethics are fully respected while performing all tasks.

studii

 

Facultati:

2008 - 2012 Facultate: Faculty of management and rural development in agriculture la USAMV din Calarasi.

Premii

Traininguri
Aug 2019 - Aug 2019: Stiluri Situationale

Nov 2017 - Nov 2017: Antrenamentul în negociere – Bakra Beverage

Apr 2016 - Apr 2016: Giving and Receiving Feedback

Jan 2014 - Jan 2014: Time management



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