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Curriculum Vitae

informatii personale

 

F 20.12.1989

obiectiv

 

To collaborate in the development and growth of the company, constantly improving myself, developing my skills, showing initiative and teamwork. Guided by: "If you can dream it, you can achieve it!"

Salariu: nespecificat

Beneficii: bonuri de masa

Tip job: Full time

Departament: Telecomunicatii

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.08.2013 - prezent

Departament: telecomunicatii

Titlu Job: portability specialist

Responsabilitati:

• Porting numbers in and out to/from Iristel, at the request of the customers/providers, according to department’s procedures;
• Maintaining a permanent communication with the customers and other providers during the porting process;
• Permanent collaboration with other departments and forwarding them the complaints and the requests that are outside of Portability’s area of competence, according to the internal departmental procedures;
• Answering calls from new / existing customers, and from other providers;
• Understand all the information needed to solve the interaction / customer
complaints according to instructions. Send complaints / complex situations, to managers, for review;
• Keeping track of all the interactions with the customer in the designated systems (the billing system, CRM);

01.05.2013 - 31.08.2013

Departament: telecomunicatii

Titlu Job: customer care representative

Responsabilitati:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Provide superior customer service; answering the phone / making calls (inbound and outbound) and writing emails;
• Identifying customer needs, assisting with their inquiries, troubleshooting, and providing the highest quality of service in meeting their needs.
• Provide pricing and delivery information, processing orders.
• Actively support management and take responsibility in various projects.
• Basic network knowledge; troubleshoot basic network problems which require an understanding of how certain devices (modems, routers) should work.

01.06.2012 - 30.09.2012

Departament: relatii publice

Titlu Job: pr assistant

Responsabilitati:

Organisational tasks, customer service, data inputing, event management;

01.02.2010 - 31.10.2010

Departament: internet / e-commerce

Titlu Job: analyst

studii

 

Facultati:

2011 - 2013 Masterat: Management la Romanian-American University din Bucharest. Master in Strategic Business Management
2008 - 2011 Facultate: Management-Marketing la Romanian-American University din Bucharest. Bachelor Degree in Management/Economics
2004 - 2008 Liceu / Școală profesională: Mathematics - Informatics la National College "Zinca Golescu" din Pitesti. Informatics diploma

Premii

Certificari
Nov 2012 - Nov 2012: Growth Strategies for Banks and Companies Adjusted to Emerging Markets
by Joanna Symms, Senior Partner at Fraser Lloyd &Partners Ltd. UK
Hobby-uri
Photography



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