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Curriculum Vitae

informatii personale

 

F 04.03.1982

Permis conducere:  Cat.B, Data obtinerii:04.05.2002

obiectiv

 

I am looking for a position wherein I can utilize my skills, that provides me ample opportunity to apply all my organizational experience I gained over time, to grow and to contribute in the most effective manner by being a key and an effective team player with unlimited loyalty and commitment.

Salariu: nespecificat

Tip job: Full time

Departament: Altele, Achizitii, Relatii clienti / Call center, Financiar / Contabilitate

Oras de lucru: Bucuresti, STRAINATATE

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.03.2015 - prezent

Departament: resurse umane / psihologie

Titlu Job: payroll producer specialist for managed services italy

Responsabilitati:

Collate, interpret and validate data supplied by clients for processing thru CRM
Process clients data and communication with clients in line with payroll processes & procedures
Analyze & manage T&A and Payroll output for accuracy and to meet legislative requirements
Highlight and escalate/respond to any matter that may affect the smooth running of client T&A or Payroll process
Prepare and complete Payroll processing
Respond to allocated client queries and take appropriate action in accordance with service level performance targets
Liaise with other departments to meet client service definition criteria
Maintain knowledge of current statutory legislation
Work with other team members to meet T&A and Payroll deadlines
Participate in the collation and analysis of T&A and Payroll service performance statistics and resulting improvement plans
Prepare and send to the clients montly and annual Declarations ( DM10,F24,Uniemens,CU,770)
Utilize knowledge to contribute to the training programs for new and less experienced members of staff

Accomplishments:
2017 NPS - I received 10 from 2 clients

01.06.2010 - 30.09.2011

Departament: relatii clienti / call center

Titlu Job: agent call center

Responsabilitati:

Handling calls, explaining the policy, the terms and conditions, giving informations about the flight details, trying to solve the customer problems and keeping a good relation between the clients and Ryanair.
Handling the most difficult passengers, issuing refunds, training new agents, responsabile for all issues concerning the Italian support and reservation line.

01.07.2007 - 31.01.2010

Departament: turism / hotel staff

Titlu Job: receptionist

Responsabilitati:

Receiving the guests, taking and recording bookings from customers;
Allocating rooms according to customer’s needs and requirements
Preparing documents necessary for client accommodation (travel contracts, tracking and
collecting payments)
Promoting services offered to customers
Providing advice and inform guests

studii

 

Facultati:

2010 - 2013 Facultate: Sociology - Social Assistance la University of Bucharest - S.A.S. din BUCHAREST.

Premii

Hobby-uri
reading, sport, travelling



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