01.09.2017 - prezent
Titlu Job: oracle customer success manager – bucharest, romania
Member of the IaaS & PaaS Customer Success organization, a key contributor to driving customer experience excellence through innovation, improving renewal and replenishment processes and systems that lead to higher customer satisfaction. Establish strong, lasting and collaborative relationships with the appropriate Oracle internal ecosystem: Technology Sales, Contracts, Sales Operations, and Finance to ensure continued success of the IaaS & PaaS Renewal and replenishment model and organization.
• Proactive Sales expansion; Cloud Service consumption; Customer Satisfaction
• Develop and deliver Quarterly Business Reviews, in collaboration with LOB aligned CSMs.
• Achieving quarterly renewal and replenishment rate targets.
• Accurately forecasting quarterly renewal and replenishment attainment.
• Maximizing revenue in the renewal and replenishment process.
• Proactive customer engagement throughout the customer lifecycle.
• Driving PaaS and IaaS subscription renewal and replenishment process improvement and efficiency.
• Deliver on revenue targets for IaaS & PaaS Renewal and Replenishment Sales for assigned territories/accounts.
01.05.2009 - 30.06.2017
Titlu Job: channel account manager, partner business development; team leader
In my Team Leader role, I have been responsible for:
Planning, organizing and prioritizing work team.
Provided Training and development to sales team.
Managing with my team the forecast for 12 CEE countries.
Planned & executed promotion & New Product Launch.
Provide Supply chain know how training to the team.
Train and coach the team, resellers and distributors in new processes, roles & responsibilities, documentation.
Timely responds to system issues, requests/inputs from team and management.
Proof of Performance in Marketing activities, claim support.
Responsible for team achievement vs. linearity.
Handling complaints and queries (from customers and staff)
Managing Quarterly Business Review for Top Partners (HP PPS CEE).
Managing a constant sales project pipeline for my team.
KPIs setting for business performance.
In my Channel Account Manager - Partner Business Manager role, I have been responsible for:
Managing HPE ARUBA Networking, handheld, monitoring and accessories pricing, promotion and product announcement, process and tools across all Business Units; automation, execution, control, measurement and optimization of business activity;
Organizing and managing each year a Business Plan for key Partners;
Presenting/introduction of new processes, roles & responsibilities and process documentation to resellers and distributors, supply chain know how;
Strategy/implementation for Romanian HPE Partners;
Organizing and managing webinars and online trainings with Romanian Partners and Distributors for new processes and new products / solutions;
Product life cycle management, new product/end-of-life management;
Regular product knowledge update, competitor tracking;
Managing forecasting and demand analysis;
Providing the Romanian territory channel with the required process management, communications and support functions with special focus on pre-sales selecting product specification, preparing quotation;
Managing Market Development Funds for Romanian Silver & Gold Partners
Manages both technical and non-technical staff of the Partners teams, including performance management, development and coaching.
Technical information and run-rate management;
Market Development Funds, Proof of Performance in marketing activities, claim support; Representation of HPE at business Partners events