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Curriculum Vitae

informatii personale

 

F 13.10.1991

Permis conducere:  Cat.B, Data obtinerii:07.03.2017

obiectiv

 

Salariu: 3.200,00 USD / luna

Tip job: Full time

Departament: Educatie / Training / Arte

Oras de lucru: Bucuresti, Craiova

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: oricand

experienta profesionala

 

01.06.2020 - prezent

Departament: relatii clienti / call center

Titlu Job: operations specialist

Responsabilitati:

Daily review of open and closed tickets ; Follow up on negative surveys results to ensure client satisfaction; Advice and assistance for difficult cases; Liaise with client technical support teams for escalated cases with no resolution; Liaise with client technical teams for difficult cases and identifying opportunities for knowledge base improvement; Run reports and identify trends (requests, errors etc.); Identify shift left possibilities ,  participates/coordinates CSI initiatives; Participate in regular internal/external meetings; Participate in bi-annual KB review activities; Coordination of Planned Maintenance and Unplanned Outage situations; Quality monitoring and reporting; Involved in coaching and mentoring activities for Level 1 agents; Analyze ‘First Level Efficiency’ report and assist with improvement ideas for this metric; Assist with refresher/training sessions; Coordinating account management activities for new hires and leavers.

01.07.2018 - 30.06.2020

Departament: it software

Titlu Job: support engineer

Responsabilitati:

-working with Outlook and Excel -providing support to doctors/site staff working in a hospital -recording and documenting activity through a ticket system -maintaining a high level if communucation with the external teams and upper level -troubleshooting a part of the applications -reporting on daily responsabilities and tasks

01.02.2018 - 31.07.2018

Departament: relatii clienti / call center

Titlu Job: customer service provider

Responsabilitati:

-open and maintain customer accounts by recording account information
-resolve product/service problems by clarifying the customers complaint
-manage large amounts of incoming calls
-identify and assess customers needs to achieve satisfaction
-keep records of customer interactions, process customer accounts and file documentations
-go to extra mile to engage customers

01.06.2017 - 31.12.2017

Departament: relatii clienti / call center

Titlu Job: customer service provider

Responsabilitati:

-maintain financial accounts by processing customer adjustments
-recommend potential products/services to managemet by collecting customer information and analyzing customer needs
-troubleshooting devices
-build sustainable relationships of trust through open and interactive communications
-provide accurate, valid and complete information by using the right methods/tools
-handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

01.09.2015 - 31.08.2016

Departament: educatie / training / arte

Titlu Job: profesor

Responsabilitati:

-present lessons in a comprehensive manner and use visual/audio means to facilitate learning
-create and distribute educational content
-assess and record students progress and provide grades and feedback
-maintain a tidy and orderly classroom
-colaborate with other teachers , parents and stakeholders and participate in regular meetings
-plan and execute educational in-class and outdoor activities and events
-observe and understand students behaviour and psyche and report suspicions of neglect, abuse
-develop and enrich professional skills and knowledge by attending seminars, conferences

studii

 

Facultati:

2013 - 2015 Masterat: Facultatea de Agricultura si Horticultura la Universitatea din Craiova din Craiova. Sectia : Management si consultanta in horticultura si dezvoltare rurala
2010 - 2013 Facultate: Facultatea de Litere la Universitatea din Craiova din Craiova. Sectia : Engleza - Italiana



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