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Curriculum Vitae

informatii personale

 

M 28.07.1988

Stagiu militar: nu

obiectiv

 

Salariu: nespecificat

Beneficii: Bonuri de masa,traininguri profesionale.

Tip job: Full time

Departament: Office / Back-office / Secretariat, Telecomunicatii, Relatii clienti / Call center, IT Software, IT Hardware, Banci

Oras de lucru: Bucuresti, Deva, Alba Iulia, Orastie

Nivel Cariera: Entry-Level (< 2 ani), Mid-Level (2-5 ani), Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2015 - prezent

Departament: telecomunicatii

Titlu Job: noc engineer level 1

Responsabilitati:

Suport tehnic pentru clienţii Iristel din Canada, România si Moldova.
Suport tehnic pentru clientii Ice Wireless 2G SI 3G din Canada.
Suport tehnic pentru clientii VOIP, FoIP şi DSL din Canada
Configurări de Fax Virtual, telefoane VoIP si ATA-uri.
Monitorizarea resurselor reţelei VoiP dar si a retelei 2G si 3G Ice Wireless.
Interfaţă cu celelalte departamente pentru partea de suport tehnic.
Persoana de contact pentru problemele tehnice întampinate de către clienţi şi parteneri.

01.11.2014 - 01.03.2015

Departament: relatii clienti / call center

Titlu Job: prelive departement agent for e.e. project

Responsabilitati:

? Take calls and responding to all forms of contact from customers with a whole
range of queries; establish the customers� needs by using their expertise to
diagnose and resolving problems.
? By using questioning and listening skills to make a judgment on the best solution
or action to the customers query/issue whilst operating within the company
guidelines and legislative requirements you will serve the needs of the customers
and provide an excellent customer experience.
? Be accountable for the timely and accurate resolution of customer�s problems at
the first point of contact; within agreed service levels, targets and objective
? Be proactive and proficient in promoting Everything Everywhere products,
services and solutions at all times.
? Have a good operational knowledge of appropriate systems, policies and processes
? Raise incidents to third line support, where appropriate accurately providing all
relevant and necessary information.
? Ensure all accounts identified as high risk accounts are closely monitored and
actioned promptly.
? Any other duties.Problem Solving
? The role holder will be expected to resolve customer service issues in a robust and
consistent manner demonstrating continuous improvement
skills
? Issue resolution through experience, common sense and best use of process and
guided by policy and procedure.
? The ability to support and resolve customer issues relating to complex
products and services in an ever evolving service market
Exceptional customer call handling skills
? Experience in customer services
? Track record of delivering results
? Extremely customer orientated
? Be reliable and proactive
? Have an aptitude for technology and technical problems
? Highly computer literate
? Commitment to resolving customer complaints
? Knowledge of Everything Everywhere products and
services
? Good telephone manner
? Good listening, numerical, interpersonal and
communication skills
? Team Player
? Experience in the telecommunications or mobile
industry.
? Experience of working in a contact centre environment
? Educated to GCSE level or equivalent with English and
Mathematics

01.09.2014 - 01.10.2014

Departament: it software

Titlu Job: analyst-programmer-referent

Responsabilitati:

Company description: We are a hard working and large family, with the talent to bring to our
fellows tables various treats and have been doing that for quite some years
now, with love for everyone that chooses to be next to us. Our cold cuts are
more delicious and healthier because, aside the traditional, used in
manufacturing them, we add our secret ingredient: the passion for well-made
things.
Mission
Our company?s activity in few words means producing and manufacturing
Boiled or cured meats. The goal is to satisfy each client?s taste or need by
offering excellence, in quality and accessibility, in price.
Responsibilities: Analyst-Programmer-Referent
Learning about the business,creating reports from data exported from SAP
(SAP implemented almost a year just) with QlikView to generate on demand
easy to understand to management reports.
Assisting the Acquisition department in IT related task,support hardware staff
in duties,creating bash script to modify specific things in the POS stations
installed in all own shops ,across the country remotely.
Perform task on demand and assist in all needed activities and offer input
where needed.
Accomplishments: Learned about the business,make a more clear distinction regarding corporate
IT company and non IT domain companies,interacted and got feedback from
staff across department non IT to better understand different activities that
could be improved with IT impact on that specific area.
Learned to better adapted to situation where resources are close to non or
need more research to obtain then standard protocol in IT related companies.
Most of all was something different that made to learn something new as a
business and as an IT person regarding programs that I needed to interact and
create reports ,script etc for the position held.

01.05.2013 - 28.06.2013

Departament: it software

Titlu Job: information security intern

Responsabilitati:

Intern

mai 2013 – iunie 2013 (2 luni)București, România

Information Security intern


The project is co-financed by the European Social Fund through the Sectoral Operational Programme Human Resources Development 2007-2013. Priority 2: "Linking lifelong learning and labor market", Key Area of Intervention 2.1 "Transition from school to work."

Project made and presented to the committee covered:

Threats and Vulnerabilities: disclosure of information by employees and staff from inside the system attacks (viruses, Trojan horses, worms, hacking etc.). Faulty procedures user account management, programming errors, configuration errors

Realizari:

Award of Excellence receiver( prize 650$) and speaker for the company at the Conference held for the "Build a successful career!" project.

The project is co-financed by the European Social Fund through the Sectoral Operational Programme Human Resources Development 2007-2013. Priority 2: "Linking lifelong learning and labor market", Key Area of Intervention 2.1 "Transition from school to work."

Project made and presented to the committee covered:

Threats and Vulnerabilities: disclosure of information by employees and staff from inside the system attacks (viruses, Trojan horses, worms, hacking etc.). Faulty procedures user account management, programming errors, configuration errors

09.05.2012 - 15.04.2013

Departament: telecomunicatii

Titlu Job: billing system analyst

Responsabilitati:

RESPONSIBILITIES :

• Analyzes the business requirements specification in order to find out proper solution for implementation, customization, upgrade, integration in the billing systems;
• Acts as a consultant in development of the company business processes in regards to the involvement of the billing systems;
• Configures the billing systems to meet the business requirements and assure prompt and correct implementation;
• Tests new software shipments to ensure that the shipment satisfies the business requirements and to ensure the complete compatibility of the shipment with the other software packages in place;
• Provides first level of support for the users;
• Resolves in a timely manner the complaints reported from the users/customers and provide feed back;
• Ensures the running of the billing processes according to the defined schedules;
• Creates and updates the documentation for the implementation of the features in the system as required by the office/department policy;

01.08.2009 - 01.10.2009

Departament: it software

Titlu Job: intern

01.07.2008 - 01.09.2008

Departament: relatii clienti / call center

Titlu Job: agent servici clienti

Responsabilitati:

bonuri de masa ,asigurare transport,asigurare medicala

studii

 

Facultati:

2012 - prezent Masterat: MBA la Universitatea Politehnica Bucuresti,Facultatea de Inginerie in Limbi Straine,Filiera anglofona din Bucuresti.
2007 - 2012 Facultate: Calculatoare si Tehnologia Informatiei la Universitatea Politehnica Bucuresti,Facultatea de Inginerie in Limbi Straine,Filiera francofona din Bucuresti.
2003 - 2007 Liceu / Școală profesională: Informatica-Matematica la Liceul din Mizil. Colegiul National ,,Aurel Vlaicu'' municipiul Orastie,Jud Hunedoara -clasa a 9

Premii

Premiu pt limba engleza dealungul Scolii primare si generale,liceu .

1)CCNA first module certification- at Crystal Mind Academy
2)Linux Administration- at Crystal Mind Academy
3)Mobile Systems & Wireless Sensors- at Orange Training Center
4) IBM Certified Academic Associate - DB2 9 Database and Application
5)Premiu excelenta si speaker in cadru programului europeran ''Cnstruiesteti o cariera de succes'' in cadrul firmei Danirom IT Solution in parteneriat cu Universitatea Politehnica din Bucuresti,Centrul National de Informatica etc
6) Grand Prize Winner with my team mate Radulescu Valentin of a $ 10,000 scholarship in the Microsoft Student Scholarship Rally Challenge. In the competition students had to represent in a photo collage how Microsoft products help them in school, at work and at home
Contact:
• Justin Barsotti - Marketing Manager, Microsoft Justin.Barsotti @ microsoft.com

7)Second Prize in the Microsoft Romania Contest: „Cel mai tare job de programator” for the IESocial Toolbar application. Contestants had to create plug-ins for Internet Explorer 8 and promote them. My application was a toolbar that allows users to quickly access the most popular Romanian web sites, conduct searches on Okazii.ro, DoiZece.ro, etc. and shorten links via the bit.ly service.
Contact:
• Raluca Cazacu - Account Executive, Creative Director: raluca@createdirect.ro

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,mediu)



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