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Curriculum Vitae

informatii personale

 

M 06.02.1997

Permis conducere:  Cat.

Stagiu militar: da

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Altele, Turism / Hotel staff, Crewing / Casino / Entertainment, Management

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.11.2019 - prezent

Departament: turism / hotel staff

Titlu Job: night supervisor

Responsabilitati:

Ensure an efficient reception experience for all Guests, including check-in and check-out
-Complete audit procedures as directed by the Night Manager
-Ensure a positive outcome for any guest queries in an efficient and timely manner
-Ensure that the Night Manager and other relevant team members are kept fully aware of any relevant feedback
from guests
-Demonstrate a high level of customer service at all times
-Attend appropriate training courses when required
-Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product
knowledge necessary to perform daily duties
-Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
-Act in accordance with policies and procedures when working with front of house equipment and property
management systems
-Follow company Brand Standards
-Assist with other departments as necessary (F&B, Bar, Room Service, Housekeeping, Maintenance)
-Monitor all CCTV, FLS panels for the hotel and liaise with on-site Security, Fire Team, Emergency Services
-Deal with any car parking issues and barriers
-Act as Fire Marshall in the event of an emergency

01.09.2018 - 30.11.2019

Departament: turism / hotel staff

Titlu Job: fo shift-leader

Responsabilitati:

- Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
- Ensure the shift is adequately staffed
- Develop and assign tasks to staff members, oversee completion of tasks
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc.
- Provide recognition and constructive feedback throughout the shift as appropriate

01.02.2018 - 31.05.2018

Departament: telecomunicatii

Titlu Job: account manager

Responsabilitati:

- Contact customers worldwide and presenting business opportunities
- Achieving sales targets

01.06.2017 - 28.02.2018

Departament: turism / hotel staff

Titlu Job: front office agent

Responsabilitati:

- Check-in guests.
- Handling guests inquiring and complaints.
- Answering phone calls.
- Processing payments.

01.03.2016 - 30.09.2016

Departament: vanzari

Titlu Job: sales assistant

Responsabilitati:

Advising & serving customers.
- Ensuring stock levels are well maintained.
- Providing customers with information on pricing and product availability.

studii

 

Facultati:

2015 - 2018 Facultate: științe politice în limba franceză la universitatea din București din București .



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