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Curriculum Vitae

informatii personale

 

M 12.09.1991

Permis conducere:  Cat.B,, Data obtinerii:01.12.2010

Stagiu militar: nu

obiectiv

 

With a strong passion for IT, marketing and sales, highly motivated and a fast learner, everyday is the perfect moment to discover new things and leave my comfort zone for continous developement. Every time I look for new ways to simplify the work process for my own departament and this helps me and my colleagues to become more productive and fulfill more tasks.

Salariu: nespecificat

Beneficii: Un mediu placut cu oameni comunicativi.

Tip job: Part time, Full time, Internship / Voluntariat, Proiect / Sezonier

Departament: Asigurari, Vanzari, Marketing, Administrativ / Logistica, Internet / e-Commerce, Banci, Auto / Echipamente, Service / Reparatii, MLM / Vanzari directe, Management

Oras de lucru: Bucuresti, Sibiu, Ilfov, Remote (de acasă)

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.11.2019 - prezent

Departament: vanzari

Titlu Job: national key account manager

01.01.2019 - 30.11.2019

Departament: vanzari

Titlu Job: business account manager

Responsabilitati:

- Maintain and develop the existing and prospect customers. Proposing the full range of Telekom Romania products and services and customization, if required, in order to reach personal targets. Strong collaboration with the marketing and pricing departaments to maximize results.
- Provide customer base with the high-value consultancy approach, propose the most suitable solution, and guarantee efficiency and quality to the clients’ processes, with the final goal of reaching full customer satisfaction.
- Build and manage sales pipeline to ensure a minimum of 4 x sales target, ensuring pipeline health, monthly, quarterly and annual sales targets.
- Contribute actively to the further development of sales practices and efficiency for Telekom Romania products and services, through best practice sharing, suggesting new solutions and services. Monitor customer satisfaction and market trends in order to address new opportunities, promoting the development of existing and new services.
- Debts recovery from customers and reducing payment delays.
- Create and develop detailed sales plans, campaigns, offers.

01.11.2017 - 31.01.2019

Departament: vanzari

Titlu Job: business sales representative - hunter

Responsabilitati:

- Communicate and meet with the client appropriately to ensure company is meeting the needs and expectations of the customer and build a good rapport with the customer contacts by establishing professional working relationships to ensure operational efficiency;
- Ensuring successful implementation of new clients;
- Anticipating customer needs and proactively identify solutions, be accountable for improving business oportunities;
- Maintaining and developing strong business relationships with current and future customers;
- Generating necessary sales reporting, daily / monthly / quarterly / annually and as requested by client.

01.11.2015 - 30.11.2017

Departament: office / back-office / secretariat

Titlu Job: customer service representative

Responsabilitati:

- Managing the internal or external customers’ requests related to loyalty and fuel cards, services, products and sites’ location, promotions, in order to provide optimal customer service, support and to contribute actively to the sales process, according to internal specific procedures and regulations.
- Specific Loyalty program activities: accurately maintain the database of loyalty card customers, update customers’ data or application forms validation, cards blocking, cards renewing, mail-orders status registration, promotions.
- Customers’ complaints and requests solving.
- Support for specific fuel cards B2B Customers.
- Change card limits and company limits on basis of the amounts paid by customers.
- Change the client limit by the request of the customer.
- Process and track customer issues within competence.
- Daily operating based on the MOL’s procedures related to MOL fuel card acceptance, Loyalty program, customer complaints.
- Cooperate with marketing specialist and loyalty team for managing other customer or prospect databases.


studii

 

Facultati:

2015 - 2017 Masterat: Brand Management si Comunicare Corporatista la S.N.S.P.A din Bucharest.
2012 - 2015 Facultate: Management - Zi. la S.N.S.P.A. Facultatea de Management din Bucharest.

Facultati in straiatate

-

Premii

Traininguri
Sep 2015 - Sep 2015: Branding & Promovare ANC - 09/2015

Certificari
Aug 2015 - Sep 2015: Entrepreneurial Skills
ANC certified.
Proiecte
Mar 2015 - Jun 2015: Start Management
Special prize - Start Management
Hobby-uri
Automobile, IT, Bricolaj, Electronica, 3D Printing, DIY Projects



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