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Curriculum Vitae

informatii personale

 

F 22.07.1987

obiectiv

 

Multimedia Consultant with over 5 years of experience in handling customer support channels including Social Media, within the airline industry. Adept in handling critical situations with calm and composure while juggling other general office administration duties. Currently seeking a new challenge which will utilise my meticulous attention to detail, and friendly, professional manner.

Salariu: nespecificat

Tip job: Full time

Departament: Resurse umane / Psihologie, Relatii publice, Office / Back-office / Secretariat, Marketing, Publicitate, Functii publice

Oras de lucru: Cluj-Napoca, Oradea, Sibiu, STRAINATATE

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2014 - prezent

Departament: relatii clienti / call center

Titlu Job: multimedia consultant

Responsabilitati:

• Assisted the manager to measure and monitor the effectiveness of the social media strategy through agreed measurement tools. Generate clear, accurate and concise reports based on the established goals.
• Capture any information and report on these to drive business insights, this includes competitor research, and monitoring and racking in the Social Media space.
• Organised daily and monthly reports on productivity and individual performances for each consultant.
• Ensured all communication was successfully conducted as per the agreed social media guidelines in terms of
brand engagement, to ensure consistency and effectiveness in our response. This helped me earn the "Best
Performance" award in Social Media
• Trained new joiners providing coaching and on the job support.

01.07.2013 - 30.09.2013

Departament: cercetare - dezvoltare

Titlu Job: research intern

Responsabilitati:

• Analysed case studies summarising the content and identified the key points in order to supply the necessary data for the project.
• Prepared findings for publication in a Scientific Journal on the Information Systems subject.
• Reviewed and edited data to ensure completeness and accuracy of information.
• Conducted a successful research project and recorded results within a thesis paper.

01.10.2010 - 31.12.2013

Departament: administrativ / logistica

Titlu Job: administrative clerk / project coordinator

Responsabilitati:

• Performed accounts receivable duties including invoicing, researching charge-backs and discrepancies,
• Provided excellent account management, resulting in an 15% increase in the number of clients within a year.
• Coordinated a team of 8 volunteers, making sure they have the logistics to conduct and complete their tasks.
• Completed and distributed all the reports in an efficient and timely manner organised press conferences to disseminate the results of projects funded by the European Union.

01.01.2009 - 31.10.2009

Departament: jurnalism / editorial

Titlu Job: junior editor

Responsabilitati:

• Organised material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
• Researched and wrote 4 articles daily on social and political subjects contributing to the website's traffic and increased the number newspaper of sales, thus generating revenue.

studii

 

Facultati:

2014 - prezent Facultate: Comert la ECE, Ecole de Commerce Européenne din Lyon, Franta.
2012 - 2014 Masterat: Managementul Resurselor Umane la Universitatea Constantin Brancoveanu din Pitesti.
2006 - 2009 Facultate: Comunicare si Relatii Publice la Universitatea Constantin Brancoveanu din Pitesti. Licenta in stiintele comunicarii si stiinte politice



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