01.12.2019 - prezent

Departament: audit / consultanta

Titlu Job: master data specialist emea

Responsabilitati:

Master Data Specialist

Support of overall SPS Master Data Management (MDM) initiative and ensures we have the data integrity needed for our business-critical applications. Responsible for the global management of master data in SAP and other ERPs including creation and maintenance of customer data. We ensure that our master data is correct and complete and that subsequent changes are implemented consistently and in accordance to SPS standards, processes and rules.
Responsible for setup of new customers in ERPs
• Maintenance of customer data/accounts in ERPs
• Maintain customer master data to support interfaces
• Maintain and understand region specific data settings and processes
• Serve as focal point for customer master questions and issues and provide timely feedback and resolution to internal customers
• Ensure all required information and documents are received from the request submitters, per GBE/Region requirements
• Work directly with internal business users to correct incomplete or inaccurate request submissions
• Validate that customers being added are legitimate entities by confirming via third party sources (D&B, state registrations, domain searches)
• Ensure all requests are entered in compliance with GBE/Region data standards
• Manage incoming requests and process the requests per SLA’s
• Test and implement 2019 planned digital tools for customer intake
• Incorporate SFDC customer data management into Central Org
Data Quality
• Manage Data Quality exception reports actions
• Remediate out of compliance data quality issues on Customer Master accounts found via DQ exception reports coming from Data Opex team or reported ad hoc by business users
Data Standards
• Create and Maintain Standard Work Job Aides for GBE/Regional Customer Data Standards
• Implement SPS Common Forms for submitters to use for collection of customer information and required documents
• Support other depts via skype/teams, providing ad-hoc trainings
• Performing cleansing activities by meeting deadlines
• Working cases and testing in SFDC Lightning

01.06.2018 - 30.11.2019

Departament: office / back-office / secretariat

Titlu Job: rma north america rep

Responsabilitati:

- Point of customer contact for a large portfolio of accounts, meeting their requests and expectations.
- Taking inbound calls and replying to emails in order to create RMAs (in CRM or on the Honeywell RMA Porta), providing updates regarding repairs and shipments, escalating certain matters to the escalation team and/or repair depots.
- Working with the Contracts Renewal Departments, Tech Support, Sales Department, Order Management to assist the customer.
- Offering support to colleagues.
- Creating Excel reports for one of the repair depots with which we work on daily basis.
- Offering support for the on-site technicians from Canada.
- Solving on a daily basis Salesforce cases, and creating reports for the the queues which are worked by the dept.
- Creating and updating customer accounts in SAP.
- Creating the NPS procedure and scripts, process flow to be used by the team in the interaction with the customers.
- Creating a Knowledge Base system to be used by the dept., and updating the procedures that we use o a day to day basis.

Working in Outlook, CRM, SAP, Salesforce.

01.01.2018 - 30.06.2018

Departament: office / back-office / secretariat

Titlu Job: back office support

Responsabilitati:

- Recuperari de conturi prin intermediul tichetelor
- Troubleshooting si rezolvarea problemelor tehnice prin intermediul tichetelor
- Recuperari de conturi si rezolvarea problemelor tehnice prin intermediul chatului

01.05.2015 - 31.05.2016

Departament: office / back-office / secretariat

Titlu Job: asistent tehnic clienti

Responsabilitati:

cercetarea conturilor si comenzilor pentru a preveni frauda,
incasarea platilor pentru echipamentele cumparate de clienti.
rezolvarea litigiilor dintre client si alte departamente (promotii neacordate, neplata echipamentelor/facturilor, "broken promises") - back office.

Facultati:

2014 - 2016 Masterat: Relatii Internationale la Facultatea de stiinte Politice, Universitatea Bucuresti din Bucuresti. Principale materii studiate:
- drept international public
- organizatii internationale
- istoria Romaniei
- Politica Externa a Romaniei din perioada interbelica pana in prezent
- geopolitica
- evolutii diplomatice in spatiul ex-Sovietic
- Politica Externa americana
2011 - 2014 Facultate: Stiinte Politice in Limba Engleza la Facultatea de stiinte Politice, Universitatea Bucuresti din Bucuresti. Principalele materii studiate
• gândire politicã
• sistemul politic Românesc
• sociologie politicã
• drept internațional
• istorie
• politicã Americanã