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Curriculum Vitae

informatii personale

 

F 11.10.1989

Permis conducere:  Cat.B, Data obtinerii:05.11.2007

obiectiv

 

Marketing, Product Marketing, Product Management, Marketing Communications

Salariu: nespecificat

Beneficii: Un salariu bun , mediu de lucru placut , posibilitati reale de promovare in cadrul companiei

Tip job: Full time

Departament: Relatii publice, Marketing, Turism / Hotel staff, Productie, Telecomunicatii

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.03.2013 - prezent

Departament: marketing

Titlu Job: marketing product manager

Responsabilitati:

▪ Product Development:

▪ Create the product / service concept:
- Obtain relevant information to determine future development of products / services (market research, competition analysis, analysis of trends in telecommunications; Collaborate with research / sales departments in order to identify customer needs and trends in technology);
- For each product / service - new or improved, I define specific objectives, addressed targeted segment, price structure and other relevant operational specifications;
- Participate in determining the feasibility and economic - financial analysis;
- Develop specifications ("Specifications sheet").

▪ Implementation and launch: I ensure that all internal functions of the company are prepared to support the launch of new products / offers, by:
- Working closely with all relevant departments - involved in this process, to define new products / services, improvement of products / services, new features, coordinating processes related to implementation;
- Ensuring quality and the product being launched in time, coordinating efforts of all relevant departments involved in this activity;
- Providing ongoing support for departments involved in communication / distribution / sale of goods / services concerned, including assistance with marketing, sales tools, focus groups;
- Interacting with the staff of Telekom and Deutsche Telekom in the development of products and services for residential customers.

▪ Management and Performance Monitoring: I manage products / services addressed to residential customers - throughout their life cycle, towards achieving the general (and specific) objectives of the company.

01.09.2012 - 28.02.2013

Departament: telecomunicatii

Titlu Job: complaints handling specialist

Responsabilitati:

▪ Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly.
▪ Making fair, impartial decisions on whether to uphold a complaint in line with company / regulatory frameworks.
▪ Using complaint information to improve service and sales standards where appropriate.

01.09.2011 - 30.09.2012

Departament: relatii clienti / call center

Titlu Job: customer care specialist

Responsabilitati:

▪ Answering incoming calls depending on skill assignment.
▪ Offering complete and adequate information to customers, regarding company's products and services.
▪ Promoting and selling company's products and services through incoming and outgoing calls.
▪ Promoting company's image through attitude, knowledge, customer orientation and responsiveness to customer's needs.
▪ Registering and handling client’s requests and complaints through specific tools.

01.06.2009 - 31.12.2009

Departament: vanzari

Titlu Job: sales specialist

Responsabilitati:

▪ Offering complete and adequate information to customers, regarding company's products and services.
▪ Promoting and selling company's products and services through outgoing calls.
▪ Promoting company's image through attitude, knowledge, customer orientation and responsiveness to customer's needs.
▪ Registering and handling client’s requests through specific tools.

studii

 

Facultati:

2012 - 2014 Masterat: Marketing la Academy of Economic Studies din Bucuresti.
2008 - 2012 Facultate / Colegiu: Business administration in commerce, tourism, services, commodities and management la Academy of Economic Studies din Bucuresti.

Premii

Atestat Informatica

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(incepator,mediu,mediu)



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