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Curriculum Vitae

informatii personale

 

F 14.09.1977

Permis conducere:  Cat.B, Data obtinerii:23.03.2004

obiectiv

 

Experienced Risk & Operations Manager, enthusiastically working for more than 10 years in Payments Acquiring / Fintech, focusing on eCommerce businesses. Responsible for closely managing small and medium teams in areas of: Merchant Risk (KYC, Scoring, Monitoring), Card Fraud, Payment Operations and Customer Care. My main specialties are: business & process risk detection & mitigation; setup and optimization of internal procedures and policies; automation of manual processes, aiming to decrease costs. Highly engaged leader, action oriented and a true achiever; with an efficient and effective communication style, creative thinking, professional business acumen and ethical conduct, always maintaining an open and direct approach and a positive attitude.

Salariu: 2.300,00 USD / luna

Beneficii: Servicii medicale.

Tip job: Full time

Departament: Asigurari, Administrativ / Logistica, Internet / e-Commerce, Relatii clienti / Call center, Banci, Audit / Consultanta, Management

Oras de lucru: Bucuresti

Nivel Cariera: Manager / Executiv, Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.01.2013 - 31.05.2018

Departament: internet / e-commerce

Titlu Job: manager of risk & fraud for emea region

Responsabilitati:

• Preparing & Implementing Risk Policies - Enterprise Risk and Credit / Fraud Risk
• Creation and Management of the EMEA Risk Reporting Process
• Portfolio analysis, including evaluation of exposure to High Risk activities
• Preparation of High Risk Cases for the EMEA Risk Management Committee
• System Features & Automation Projects for Risk Detection & Prevention – main stakeholder
• Training and Internal Audit about Rules and Best Practices in Risk Management

01.07.2010 - 31.12.2012

Departament: internet / e-commerce

Titlu Job: manager of fraud & payment operations

Responsabilitati:

• Procedures and Processes related to Fraud & Payment Operations
• Validation of Merchant Contracts from Fraud & Payment Operations perspective
• System Features & Automation Projects – main stakeholder
• Ensuring the Visa / MasterCard compliance for Card Payment Facilitator model
• Team formation & management

01.12.2006 - 30.06.2010

Departament: internet / e-commerce

Titlu Job: manager of payment operations

Responsabilitati:

• Merchant Account Setup Process
• Payment Operations supervision: Settlements & Invoicing Management, Chargebacks & Refunds Support
• System Features & Automation Projects – main stakeholder
• Team formation & management

01.09.2004 - 30.11.2006

Departament: internet / e-commerce

Titlu Job: manager of fraud & payment operations

Responsabilitati:

• Second-line Review for severe fraud attacks & Reporting card fraud to Romanian Authorities
• Payment Operations supervision: Settlements & Invoicing Management, Chargebacks & Refunds Support
• System Features & Automation Projects – stakeholder
• Team formation & management (24/7 shifts schedule)

01.03.2003 - 31.07.2004

Departament: internet / e-commerce

Titlu Job: manager of ecommerce operations

Responsabilitati:

• Management of Customer & Supplier Relationship
• Stock & Price Database updates for Emania.ro
• Relationship with the bank – settlements, payments (signature rights)
• Website Management: interface usability improvements, newsletters, banners
• Team formation & management (4 subordinates)

01.12.2000 - 28.02.2003

Departament: internet / e-commerce

Titlu Job: assistant of ecommerce operations

Responsabilitati:

• Management of Customer & Supplier Relationship
• Product Database updates for Emania.ro
• Delivery preparation and supervision
• Relationship with the bank - settlements

studii

 

Facultati:

1996 - 2000 Facultate: Banci si Burse de Valori la Academia de Studii Economice din Bucharest. • Studied: The Faculty of Finance, Insurance, Banking and Stock Exchanges
• Diploma Thesis: “Administration and Cash-Flows Regarding the State Warranties Risk Coverage Fund”
• Scientific Communications Contest: 1st place, “Examples of Redesign to Cost”, 1997

Premii

Certificari
Oct 2018: Project Management Professional (PMP)® - PMI - now in progress.
PMP Exam Prep Seminar started October 2018
Conferinte
Oct 2011 - Feb 2016: Card Payments Industry events
* G2 Risk Summit ▪ London (UK), 2016
* MasterCard Acquirer Compliance Session ▪ Frankfurt (DE), 2015
* MasterCard Seminar “Fraud Management for Acquirers” ▪ London (UK), 2014
* G2 Risk Summit ▪ London (UK), 2014
* MasterCard Global Risk Management Conferences
▪ Berlin (DE), 2015 ▪ Dublin (IE), 2014 ▪ St. Julians (MT) 2013
▪ Monaco (MC), 2012 ▪ Prague (CZ), 2011
Traininguri
Jan 2011 - Nov 2011: Management Trainings
* “Management Training Program” 1 year series by “Ascendis”, courtesy of GECAD ePayment International, Nov. 2011, Bucharest
* Anti Money Laundry Regulations in Romania by “ING Bank”, on behalf of GECAD ePayment International, Oct. 2011, Bucharest
* “Budgeting Process” Workshop by Exec-Edu, on behalf of GECAD ePayment International, Oct. 2011, Bucharest

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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