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Curriculum Vitae

informatii personale

 

M 12.09.1981

Permis conducere:  Cat.B, Data obtinerii:11.11.1999

Stagiu militar: nu

obiectiv

 

Experienced IT specialist with over 15 years of activity in build, mentor and maintain motivated teams; manage and improve the department performance; administrate applications and other electronic support systems related to the company operations. Technical, financial and accounting knowledge accumulated over time helps me work excellent with technical and non-technical teams; identify the business needs and translate them in functional specifications; prepare and follow-up the department budget; have a good communication with the suppliers. I’m looking for a new and challenging position, one that will make best use of my existing skills and experiences also further my personal development.

Salariu: nespecificat

Beneficii: Depind de locul de munca.

Tip job: Full time

Departament: Administrativ / Logistica, Internet / e-Commerce, Telecomunicatii, Transport / Distributie, IT Software, IT Hardware, Banci, Service / Reparatii, Management, Specialisti / Tehnicieni

Oras de lucru: Bucuresti, Remote (de acasă)

Nivel Cariera: Mid-Level (2-5 ani), Manager / Executiv, Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2015 - prezent

Departament: it software

Titlu Job: manager servicii it

Responsabilitati:

Objectives: manage Application support team

Main activities and responsibilities:
• Plan and coordinate all activities of Application support team (4 support staff and 1 reporting analyst);
• Oversee all requests, incidents and problems. Act as a hierarchical point of escalation and coordinate response to critical issues raised;
• Monitor and manage incoming ticket volumes. Identify trends and deliver on strategies to reduce overall ticket volumes;
• Provide technical direction to the teams by actively working through issues with them individually;
• Collaborate with other IT groups within the company to accomplish project and support objectives;
• Work with teams, both technical and non-technical;
• Identify the business needs and translate them in functional specifications;
• Find organization's strengths and weaknesses and suggests areas of improvement;
• Define/review and modify functional requirements, specifications and business processes/architecture according with the business needs;
• Offer functional recommendations related to proposed solution;
• Support the process definition and implementation;
• Assist in enforcement of project deadlines and schedules;
• Assist testing processes;
• Ensure issues are identified, tracked, reported and resolved in a timely manner;
• Work with applications owner’s personnel to identify required changes;
• Communicate needed changes to development team.

01.01.2011 - 30.09.2015

Departament: it hardware

Titlu Job: manager it suport

Responsabilitati:

Objectives: lead and reorganize the IT Support department

Main activities and responsibilities:
• Plan and coordinate all department activities;
• Establish and monitor department goals that align with company objectives;
• Develop and implement IT policies and procedures;
• Suggest areas for improvement in internal processes along with possible solutions;
• Manage, train and motivate a team of 7 IT helpdesk engineers in order to ensure maximum efficiency;
• Represent the company in front of the clients;
• Develop and improve relations with the 3rd party service providers and vendors;
• Propose changes in the internal applications to the software team to improve reliability, usage efficiency and to decrease time for operations;
• Provide technical support for online and mobile applications; solve software and hardware problems for Pocket PC, barcode printers, barcode scanners, wireless routers and computers;
• Keep an updated evidence of hardware, software and resources (ex: over 1500 devices in 95 locations);
• Update and administrate SQL databases;
• Supervise the activity of Pocket PC users (logs, errors, events, connectivity);
• Test updated or modified applications before go-live;
• Accomplish financial objectives (forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, initiate corrective action);
• Follow up prices for IT equipment, place orders and maintain a good relation with suppliers;
• Prepare and present regular and ad hoc reports.

01.09.2005 - 30.11.2010

Departament: it software

Titlu Job: manager administrator baze de date

Responsabilitati:

Objectives: provide direction to a team of 15 database administrators and analysts that were responsible for maintaining all aspects of a database

Main activities and responsibilities:
• Develop plans to ensure that the database team provides prompt diagnosis and resolution of issues appeared;
• Collaborate with other departments to understand data requirements and define strategies to ensure the integrity and security of data;
• Analyze and evaluate current database environments, technologies and new capabilities to meet business goals and stakeholder needs;
• Find solutions for processes improvement;
• Elaborate, propose and implement new policy / procedures;
• Ensure that all changes and security procedures are understood and executed by the database team;
• Participate in projects at manager’s requirement ( ex: opening new stores );
• Design and prepare reports for management;
• Creating complex query definitions that allow data to be extracted;
• Develop and maintain databases;
• Realize and update reporting scripts and checking scripts in ERP system;
• Plan and lead migrations from existing application versions to latest application versions;
• Supervise and improve the access system for employees according to the company’s policy;
• Document and test any new change in procedures and configuration before real live phase;
• Monitor databases performance, consistency, incidents related to ERP applications and servers, data entry procedures;
• Ensure that the information is protected and backed-up;
• Perform restores if needed;
• Troubleshoot problems and work and report them to development team;
• Establish and monitor server’s processes and periodic maintenance tasks;
• Consultant for problems beyond the knowledge of technical support staff;
• Ensure customers (third parties) technical support on-call and on-site for ERP system (application upgrades and installations, problems troubleshooting);
• Realize end user training.

01.09.2004 - 31.08.2005

Departament: it software

Titlu Job: administrator baze de date

Responsabilitati:

Objectives: manage databases configuration, maintenance and support

Main activities and responsibilities:
• Develop and maintain efficient, coherent, consistent and accurate databases for ERP system;
• Identify and solve any functional issue and incidents generates by applications or end users operations;
• Install, configure and administer Windows environment servers used for ERP program;
• Hardware and software monitoring and maintenance for servers and work stations;
• Patch and upgrade all database systems;
• Install and test new versions of the applications;
• Effectuate periodically database consistency checks;
• Make sure that data is consistent in the databases and that it is clearly defined;
• Perform restores if needed;
• Ensure that storage and archiving procedures are functioning correctly;
• Capacity planning;
• Granted access to users as per their needs and requirements;
• Implement security measures;
• Ensure end user support (software and hardware);
• Training colleagues in how to input and extract data.

01.03.2004 - 31.08.2004

Departament: vanzari

Titlu Job: sef magazin

Responsabilitati:

Objectives: manage the day to day activity of the store

Main activities and responsibilities:
• Manage and motivate the team (10 sellers, cashiers and technicians);
• Train junior staff;
• Ensure that the rules and procedure are respected;
• Maintains the stability and reputation of the store by complying with legal requirements;
• Prioritize tasks and organize day to day activities;
• Represent the company in front of the clients;
• Forecast daily sales activity and analyze the compliance with the agreed targets;
• Provide stock and sales reports;
• Ensure proper stock management (monitor existing stock, place orders, participate in inventories);
• Contributes to team effort by accomplishing related results;
• Resolve conflicts.

01.03.2003 - 29.02.2004

Departament: it hardware

Titlu Job: tehnician service

Responsabilitati:

Objectives: provide technical support to clients and colleagues

Main activities and responsibilities:
• Hardware and software installation, configuration and troubleshooting;
• Computer assembly;
• Manage local network;
• Provide technical information to colleagues and customers;
• Install new locations networks.

studii

 

Facultati:

2000 - prezent Facultate: Electronica la Universitatea Politehnica din Bucuresti. Facultatea de Electronica, Telecomunicatii si Tehnologia Informatiei
1996 - 2000 Liceu / Școală profesională: Matematica - Fizica la Colegul National Unirea din Focsani.

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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