01.09.2016 - prezent

Departament: internet / e-commerce

Titlu Job: level 2 technical support specialist

Responsabilitati:

Through this position, I was able to advance, improve and acquire new skills by dealing with a range of more advanced issues of technical nature and I've become familiar with containers through LXC technology.

I have gained experience while working with the latest technologies which include:

- NGINX
- Apache
- MySQL
- LXC
- CentOS
- cPanel/WHM
- Cloudflare API
- GIT
- SHELL
- Python + Selenium and Chromedriver.
- Let's Encrypt API
I have been able to customize virtualized server environments by installing software dependencies or altering existing configuration.

Some of the day-to-day tasks include:

- issuing and installing wildcard, EV and single-site SSL certificates;
- handling abuse related issues (DMCA complaints, malware, phishing, spamming, IP blacklisting - RBL);
- auditing high resource usage sites, accounts and other causes on virtualized environments or physical dedicated or shared servers, and then providing solutions or recommendations on resolving the issue;
- assisting with some website optimization tasks;
- running MySQL queries'
- configuration of the MySQL and NGINX + Apache services;
- changing server-wide parameters for services such as pure-FTP, SSH, iptables firewall
- interpreting system, website, and error logs (website statistics, resources usage - CPU loads, RAM, secure log, mail logs, and so on)
- migrating customer websites internally and from external sources, either manually through FTP/WGET/RSYNC/SCP or through the cPanel automated scripts;
- installation for popular scripts;
- investigating and correcting DNS related issues;
- assisting with Cloudflare issues troubleshooting and configuration;
- assisting colleagues with support related inquiries;

01.06.2011 - 31.05.2012

Departament: telecomunicatii

Titlu Job: customer support representative

Responsabilitati:

This position put me in direct customer contact, where I had the opportunity in assisting and solutionizing web-hosting related issues, that include:

- cPanel and WHM issues
- LiveChat and HelpDesk type of support
- account and local mail client email configuration, troubleshooting and finding solutions
- network troubleshooting;
- website uptime and error troubleshooting, finding solutions for server side or even client-side/programming errors
- aiding in local PHP environment customization
- decoding web statistics and aiding in website optimization
- DNS error correction, adding new records, custom name servers
- FTP connection issues troubleshooting and local configuration
- CSF/LFD firewall investigations
- system logs review and interpretation
- escalating issues to higher level support departments

I have worked with technologies and software such as Apache, cPanel/WHM, CSF, a vast range of 3rd party applications, including Wordpress, Joomla, Drupal, Magento, OpenCart, PrestaShop.

01.05.2011 - prezent

Departament: telecomunicatii

Titlu Job: technical support technician

Responsabilitati:

I had the opportunity in handling issues of technical nature, coming directly from individual customers or large companies, or managers. Customer interaction was on a daily basis through a help-desk type environment as well as Live Chat systems.

I have worked with virtualization technologies such as OpenVZ and KVM from the CLI as well as in a GUI using SolusVM.

Providing assistance for email issues and advanced technical matters such as the ones listed below, that were of regular occurrence:

- handling abuse related issues (DMCA complaints, malware, phishing, spamming, IP blacklisting - RBL) finding the root cause and disabling offenders;
- auditing high resource usage sites, accounts and other causes on virtualized environments or physical dedicated or shared servers, and then providing solutions or recommendations on resolving the issue;
- system logs interpretation (website statistics, resources usage - CPU loads, RAM, secure log, mail logs, and so on)
- running MySQL queries;
- assisting with website and system outages;
- migrating customer websites internally and from external sources, either manually through FTP/WGET/RSYNC/SCP or through the cPanel automated scripts;
- finding solutions for server-side or client-side/programming errors;
- customizing hosting and server environments;
- system administration support for unmanaged plans such as unmanaged VPS;
- 3rd party installations for popular scripts;
- Ruby on Rails (RoR) environment customization and troubleshooting, assisting with RoR website issues;
- investigating and correcting DNS related problems;
- troubleshooting FTP connection or network specific issues;
- escalating issues to higher level support when necessary;
- attending to the highest level support queue when needed;
- assisting colleagues with support related inquiries;

I also had the chance of working more advanced technical matters via the highest technical desk available, the Level 3 department. At times I was also handed down cases directly from within the emergency queue, where managers are the primary contacts available for customers.

01.06.2010 - 31.10.2010

Departament: alimentatie / horeca

Titlu Job: food server

Responsabilitati:

- preparare si servirea alimentelor de tip fast food (hotdogs, phily steaks, hamburgers, bauturi);
- incasare comenzilor;
- reimporspatare stoc;
- administrarea unui trailer fast food;

asigurare, cazare, masa

Facultati:

2007 - 2010 Facultate: Informatica la Universitatea "OVIDIUS" din Constanta. Proiect liceenta: "Wireless Networks, OMNeT++ simulation"
2002 - 2006 Liceu / Școală profesională: Informatica la Liceul Teoretic "Paul Georgescu" din Tandarei.

Premii

Certificari
Feb 2011 - Mar 2011: CCNA:Exploration