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Curriculum Vitae

informatii personale

 

F 07.06.1976

obiectiv

 

Looking forward to understand and meet the needs of employees, while implementing plans that increase skillsets and helping them to find their internal motivation and to feel valued.

Salariu: 2.000,00 USD / luna

Tip job: Full time

Departament: Resurse umane / Psihologie

Oras de lucru: Bucuresti

Nivel Cariera: Manager / Executiv

Disponibil: oricand

experienta profesionala

 

01.07.2018 - prezent

Departament: resurse umane / psihologie

Titlu Job: learning and performance management manager

Responsabilitati:

Manage the annual training plan for the organization and coordinate the Performance Management process

01.08.2011 - prezent

Departament: resurse umane / psihologie

Titlu Job: coordinator leadership development

Responsabilitati:

Define and deliver programs dedicated to developing the best managers able to manage, develop and motivate their teams to deliver the business objectives.
Build a pipeline of future team leaders and managers

01.06.2009 - 31.08.2011

Departament: resurse umane / psihologie

Titlu Job: senior learning and development specialist

Responsabilitati:

To support the learning and development strategy for Retail and Customer Care functions in Vodafone Romania, by being responsible of developing and implementing specific learning programs.

01.07.2008 - 31.07.2009

Departament: relatii clienti / call center

Titlu Job: consultant change management

Responsabilitati:

Manage the new changes with direct impact in Customer Operations department – such as the selling activity in call center
Identify and formulate recommendations to sustain the cultural change programs implemented
Develop a new development program dedicated to Customer Operations team leaders

01.10.2004 - 31.07.2008

Departament: relatii clienti / call center

Titlu Job: training specialist

Responsabilitati:

To support the learning and development strategy for Customer Operations function in Vodafone Romania, by being responsible of developing and implementing specific learning programs.

01.01.2002 - 31.10.2004

Departament: relatii clienti / call center

Titlu Job: major accounts&data specialist

Responsabilitati:

Provide information and technical assistance to the most valuable segment of customers-Major Accounts GSM&Data and for data customers- regarding new product features or new special services specifications.

studii

 

Facultati:

1998 - 2000 Masterat: Facultatea de Litere, sectia Limba Romana Moderna la Universitatea Bucuresti din bucuresti.
1994 - 1998 Facultate / Colegiu: Facultatea de Litere, sectia Limba Romana Moderna la Universitatea Bucuresti din bucuresti.

Premii

Certificari
Jun 2019: Manager Resurse Umane

Feb 2019: Inspector Resurse Umane

Mar 2018: Global Career Development Facilitator/ Consilier in cariera

Aug 2015: Accreditation for using Human Synergistics International instruments

Apr 2011 - May 2011: Certified CNFPA trainer

Mar 2003 - Nov 2003: Seneca College
Managing Performance through Training and Development Certification
Traininguri
Apr 2014 - Nov 2014: Mind Your Type
the training covered the main elements of Jung's theory about psychological types (MBTI model)
Apr 2013 - Oct 2013: Coach for Now program
Learning and practicing coaching skills under direct supervision of Horea Murgu, Monica Grigoriu, Tiberiu Felber, Carmen Teodor
Mar 2013 - Nov 2013: NLP Practitioner



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