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Curriculum Vitae

informatii personale

 

M 13.07.1985

Permis conducere:  Cat.

Stagiu militar: da

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Vanzari, Office / Back-office / Secretariat, Administrativ / Logistica, Transport / Distributie, Relatii clienti / Call center, IT Software, IT Hardware

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.08.2019 - prezent

Departament: it software

Titlu Job: inside sales associate

01.08.2016 - 31.08.2019

Departament: relatii clienti / call center

Titlu Job: technical support engineer

Responsabilitati:

Role and responsibilities:


- Technical support in Turkish and English languages
- 1st level of Support for users - answering support queries via phone, email, Chat or directly through ticketing system.
- Providing assistance through Remote Connections to user’s computer.
- Creating mobile accounts for the user and troubleshooting if an issue is occurred
- Outlook troubleshooting – recreating the profile, adding the PST files to user’s profile, granting permission levels for Calendar and Inbox.
- Installing Home Office and Network printers for the users remotely.
- Installing the software for the users.
- To take ownership of user problems and be proactive when dealing with user issues.
- Identifying the issue and categorizing / prioritizing the incidents.
- Creating a ticket in CRM tool.
- Referring KB for workaround / resolution.
- Strong interpersonal skills.
- Ability to work effectively individually and in team.
- Routing the tickets to Level 2 Team that need to be solved from their side.
- Recording trend of calls and identifying outages proactively.
- Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for
outage confirmation.
- NEMEA Feedback Team Member.
- Backup SME
- L2 Remote Support Team Member
- Service Desk Queue Coordinator

01.07.2016 - 31.08.2016

Departament: relatii clienti / call center

Titlu Job: fraud officer - finance

Responsabilitati:

Role and responsibilities:

- Listening the outgoing phone calls made on the Arabic Line for feedback.
- Checking the quality of the sales staff's conversations with the customers.
- Controlling the resolution of the conversation in order to avoid fraud in those transactions.
- The most important points in the phone conversation: speaking style, determining the needs of the client, developing the promotion of company products and concluding the sales.
- Preparing the report of the phone conversation and forwarding it to the Sales Manager.

01.08.2015 - 30.06.2016

Departament: relatii clienti / call center

Titlu Job: senior account manager

Responsabilitati:

Role and responsibilities:

- Cold calling sales in Turkish and English languages.
- Determine the needs of the customer and make appropriate sales
- The most important points in the phone conversation: speaking style, determining the needs of the client, developing the promotion of company products and concluding the sales.
- Training the new agents for Sales Department.

studii

 

Facultati:

2019 - prezent Facultate: Computer Programming la Trakya University din Edirne \ Turkey.
1999 - 2002 Liceu / Școală profesională: Economie la Liceul Antakya Kurtulus din Hatay.



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