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Curriculum Vitae

informatii personale

 

M 04.07.1991

Permis conducere:  Cat.B, Data obtinerii:13.10.2009

Stagiu militar: da

obiectiv

 

Dezvoltare profesionala orientata spre oportunitati.

Salariu: nespecificat

Tip job: Full time

Departament: IT Software

Oras de lucru: Iasi

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.12.2018 - prezent

Titlu Job: infrastructure support engineer

Responsabilitati:

- Resolving high priority (P1 and P2) incidents - incidents with high financial/business impact;
- Administration of MS Exchange enviorment and Office 365;
- Managing Active Directory objects;
- Server performance troubleshooting;
- Windows server 2008, 2012, 2016;
- Group Policies management;
- Citrix XenApp, XenDesktop support;
- Powershell usage for reports and server side managemeng;
- Performing infrastructure changes and server side requests;
- Performing daily checks on multiple servers;
- Resolving SCOM alerts - heartbreak failures, disk, procesor, memory, faults, crashed servers etc.;
- Outlook exclaimer policies (creating, modifying, investigation);
- vSphere 5.0+ and HyperV Support



01.07.2018 - 31.12.2018

Departament: it software

Titlu Job: 2nd line service desk analyst

Responsabilitati:

• Be responsible for delivering a high-quality a second line IT support service in line with target SLAs
• Be a point of delegation from Performance Managers.
• Answer all calls within contractual SLA's and meet all other SLA and KPI targets
• Ensure communication delivered to users is accurate, appropriate and high-quality.
• Ensure that all incoming Incidents and requests are logged, diagnosed and escalated to appropriate and consistent quality standards 
• Deliver to first level resolution targets and improve on first level resolution
• Triage contacts to support teams and escalation areas as required
• Record all appropriate information accurately within the system CRM
• Provide excellent customer service at all times
• Contribute as directed to Service Desk knowledge base
• Manage own workload in an accurate and timely manner
• Attend and contribute to team meetings
• Assist in the training of colleagues
• Create and own a personal development plan.
• Maintain a positive and accurate image of the Service Desk.
• Adhere to all other company policies, procedures, work instructions, local and contractual obligations
• Follow reasonable management requests

01.05.2017 - 31.07.2018

Departament: it software

Titlu Job: 1st line service desk analyst

Responsabilitati:

Main Duties of the Job- Strong troubleshooting, analytical and problem solving skills;
- Awareness of networking protocols;
- Resolve incidents assigned by the service desk within SLA;
- Service Management – Proactive Support Monitoring;
- Monitor the health of telephony servers and services within the estate and rectify any issues that occur in a proactive manner;
- Assist in the delivery of projects as required;
- Identify weaknesses in Telephony infrastructure and recommend improvements;

01.09.2016 - 30.04.2017

Departament: it software

Titlu Job: customer service advisor

Responsabilitati:

Main accountabilities:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.

studii

 

Facultati:

2010 - 2016 Facultate: Marketing la Facultatea de Economie si Administrarea Afacerilor din Iasi.
2006 - 2010 Liceu / Școală profesională: la Colegiul Tehnic Ion Borcea din Buhusi.

Premii

Traininguri
Mar 2018 - Mar 2018: Mentorship

Feb 2018 - Feb 2018: Windows Server 2012 R2 - MCSA 70-410

Oct 2017 - Oct 2017: Course 10982B: Supporting and Troubleshooting Windows 10

Oct 2017 - Oct 2017: Office 365 & SharePoint

Feb 2017 - Feb 2017: ITIL Foundation

Certificari
May 2010 - Jul 2010: Certificat de Competenta Lingvistica
Utilizator Experimentat
May 2007 - Jan 2008: Cursuri Cambridge



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