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Curriculum Vitae

informatii personale

 

M 20.02.1981

Permis conducere:  Cat.B, Data obtinerii:11.03.1999

Stagiu militar: da

obiectiv

 

Salariu: nespecificat

Tip job: Full time, Proiect / Sezonier

Departament: IT Software, IT Hardware

Oras de lucru: Bucuresti, Bacau, Brasov, Cluj-Napoca, Iasi, Timisoara, Piatra Neamt

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2015 - prezent

Departament: it software

Titlu Job: it service desk and it support expert

Responsabilitati:

Provide Service Desk and IT Support for users of IT systems (2nd and 1st line), receiving calls, first-line customer liaison including first call resolution. Make an initial assessment of the Incident or the Service Request and attempt to resolve without reference to 2nd and 3rd line support using existing documented standard procedures and agreed working practice in line with the ITIL framework and ISO20000 standards. Perform IT support role in addition with direct user interaction as a 2nd line. Experienced in banking security and secure access troubleshooting. Experienced in working with a high number of users at very high standards (ECB has around 5000+ users local and international)

01.06.2012 - 31.08.2016

Departament: it software

Titlu Job: system administrator

Responsabilitati:

Directly responsible for all IT Support ensuring continuity and stability of all servers and stations, mail, data backup, applications and local communication. Having under management the telephony and CCTV systems including VoIP.
Working in a very demanding environment with very high expectations due to the nature of the business.

01.09.2009 - 30.04.2012

Departament: it software

Titlu Job: computer engineer

Responsabilitati:

- Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries.
- Customer support over the phone and onsite.
- Counter sales and repair bookings.
- Computer building and configuration based on customer’s needs and requests.
- Printer and other gadgets and devices diagnose and repair
- On site repair and support
- Working within a TCP/IP network environment, including DHCP, DNS and Ethernet for customer services and the company.

01.03.2004 - 30.09.2009

Departament: it software

Titlu Job: it support engineer

Responsabilitati:

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Supporting all desktop IT Services including desktop PCs, laptops, PDAs, meeting room video conferencing and office printing. Manage routine maintenance jobs, security checks, database backups & ensure that they are secure & reliable.

studii

 

Facultati:

2000 - 2003 Facultate / Colegiu: Tehnician Dentar la UMF Iasi din Iasi.

Premii

Traininguri
Jan 2016 - Jan 2016: ITIL v3 Foundation Training

Jul 2015 - Jul 2015: Administering Windows Server 2012 R2



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