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Curriculum Vitae

informatii personale

 

F 14.06.1990

Permis conducere:  Cat.B, Data obtinerii:15.06.2008

obiectiv

 

Motivated and highly customer oriented with 5 years of experience in customer service and tourism. Accustomed to working in fast-paced environments with the ability to think and act quickly.

Salariu: nespecificat

Tip job: Full time

Departament: Vanzari, Resurse umane / Psihologie, Office / Back-office / Secretariat, Marketing, Turism / Hotel staff, Internet / e-Commerce, Relatii clienti / Call center, IT Software, Management

Oras de lucru: Cluj-Napoca

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2015 - prezent

Departament: vanzari

Titlu Job: hotel provider sales specialist (uk/ german/ spanish market)

Responsabilitati:

▪  Responsible for the acquisition of new hotel content in assigned countries for the Travelport
▪  Hotelzon Extranet for both Hotelzon distribution and Travelport GDS distribution.
▪  Analyzing markets to identify content gaps.
▪  Implementing methodology for qualifying content leads.
▪  Building and maintain sales pipeline.
▪  Producing timely reporting as to the status of pipeline.
▪  Working closely with content team, content team leader and head of global content management in order to close hotel content leads
▪   Responsible for implementing new content in a timely and efficient basis and training hotels for Extranet use.
▪  Responsible for managing the relationship between Travelport Hotelzon and content providers and ensuring that the existing content providers deliver the best value to Travelport Hotelzon’s
customers.
▪ Responsible for the Travelport Exclusive rate negotiations with the existing content providers.
▪ Promoting a unique business travel product that offers value to hotels.
▪ Managing a sales pipeline built from leads coming from travel agency and company content
requirements.
▪ Speaking to a range of people from general hotel employees to business directors and owners.

01.05.2014 - 30.09.2015

Departament: vanzari

Titlu Job: groups executive (uk/ german/ spanish markets)

Responsabilitati:

▪  Receiving groups request (from clients around the world) on a daily basis, prioritizing this work according to deadlines and start working on each booking.
▪  Being fully responsible for the successful commercial outcome of every booking, talking daily decisions on mark- ups, properties, extra services and the correct operation of the booking once it has been confirmed.
▪  Negotiating with suppliers according to sales requirements either by e-mail or telephone to make a reservation.
▪  Rate comparison and rates negotiations with hotels and suppliers.
▪  Negotiating of Terms and Conditions
▪  Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required.
▪  Repaying to clients/ prospective clients with in services level agreement. 
▪   Dealing with all operational matters once the group has been confirmed such as amendments, pax, changes, rooming, pro-forma and follow up cancellation, payments and terms and conditions.
▪  Liaising with Sales, Contract and Accounts department in London.
▪  Inputting financial data into systems.
▪  Focusing in maintaining good relationships with existing clients and obtaining new group business. 
▪ Dealing general administration duties required with the role.

studii

 

Facultati:

2009 - 2012 Facultate: la din Cluj-Napoca.



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