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Curriculum Vitae

informatii personale

 

M 07.11.1991

Permis conducere:  Cat.B, Data obtinerii:04.04.2012

Stagiu militar: nu

obiectiv

 

Full Time Job

Salariu: nespecificat

Beneficii: Variabile,in functie de cerintele job-ului.

Tip job: Full time

Departament: Vanzari, Relatii publice, Marketing, Publicitate, Turism / Hotel staff, Transport / Distributie, Achizitii, Relatii clienti / Call center, Traduceri, IT Hardware

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.06.2017 - prezent

Departament: it hardware

Titlu Job: hardware support engineer

Responsabilitati:

My RESPONSIBILITIES are:

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization
Applying considerable support and implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases
Accepting and validating incoming technical problems within response times
Assessing nature & severity of problem
Providing technical action plan to field, and set proper customer expectations
Implementing technical action plan
Providing customer relief via work around or temporary fix
Providing collaboration support to other Oracle staff as required
Liaising with Product Engineering, Sales, Services and third party personnel as required to ensure problem resolution
Inputs and editing accurate technical and other relevant information into Oracle case management tools, ensuring current status is recorded
Responding to technical aliases and other knowledge sharing forums Creates and review formal and informal knowledge assets
Providing technical comments to Oracle Product Development Organizations regarding the reliability, availability and serviceability via bugs/RFEs and product teams
Mentoring engineers in Oracle Services customer facing organizations
Attending customer site as required for critical situations
Developing and testing permanent solutions in conjunction with senior TSC engineers and engineers from Oracle product sustaining groups
Providing technical leadership to Oracle Services through participation in conferences, working groups and other knowledge sharing forums Investigates complex technical issues at the source code/protocol levels

01.04.2016 - 30.06.2017

Departament: it software

Titlu Job: technical support specialist

Responsabilitati:

Started in April 2016, as a Technical Support Specialist, and my requirements and day to day activities include the Operating Systems for mobile devices, such as Android, iOS and Windows , mostly for iPhones , iPads ,Samsung / HTC , Nokia devices and some scanners such as Intermec CN51/CN50/CN70/CN71 and an elevator PDA Motorola ES400, and for all the above stated devices i offer technical support starting the easiest settings up to configuring e-mail and other applications.
My day to day activities also include:

• Remote diagnostics, troubleshooting, analysis and resolution of support issues;
• Following established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);
• Working effectively with other management and customers to quickly address problems as they arise;
• Properly log all information into the problem management system;
• Escalating issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines;
• Maintaining a high degree of technical knowledge relating to assigned customer or product;
• Contributing authoring, reviews, and updates of knowledge relating to assigned customer or product;
• Contributing to ongoing Quality Improvement initiatives;
• Representing the Company in a professional and businesslike manner and communicate effectively with customers and other team members;
• Performing other related tasks, as assigned.
• Availability for night shift hours , 8 and a half hours with shifts starting between 7 am and 11:30 pm.
• Availability for week-ends.

Currently , after my 11 months review i have received a prize and a raise for being an Exceptional Team Player, doing efficient work and exceeding results such as Average Handling Time, Quality results with 90% achievement and exceeding the volume of workflow.

01.08.2015 - 31.03.2016

Departament: relatii clienti / call center

Titlu Job: customer care representative

Responsabilitati:

Angajat in data de 31.08.2015 , ca si agent pentru departamentul relatii clienti si facturi&costuri reprezentand Vodafone UK si interactionand cu toti clientii Vodafone Uk.
Dupa o perioada de 1 luna de training in programul in care se lucreaza ( Siebel (Oracle) , am avut o perioada de o luna si jumatate in care am luat apeluri relationand cu clientii, dupa care am fost promovat pentru rezultatele bune si cunostinta sistemului in care lucrez pe postul de Suport (floorwalker) pentru departamentul in cauza .

01.12.2014 - 31.05.2015

Departament: vanzari

Titlu Job: sales manager

Responsabilitati:

Responsabilitatile mele erau de a avea grija de staff-ul nostru, a intocmi programul angajatilor, turele acestora,zilele libere etc.
De asemenea eram responsabil cu achizitionarea hainelor, (licitatii cu pachete mix de haine), aranjarea hainelor in magazin, administrarea siteului, campaniei de marketing ( reclama pe fb), postari, impartirea de flyere promortionale.
De asemenea eram responsabil si cu comunicarea cu clientii, comenzile pe facebook sau orice alte informatii.

01.06.2014 - 31.12.2014

Departament: vanzari

Titlu Job: sales agent

Responsabilitati:

Agent de vanzari la aceasta companie, care este producator si importator direct de corpuri de iluminat cu LED.
Obiectivele mele erau de a atrage clienti noi, a le trimite ofertele personalizate in word sau adobe, a intretine clientii vechi trimitandu-le e-mailuri cu oferte sau produse noi.
Uneori prestam si munca pe teren, insemnand instalarea produselor cu LED clientilor care doreau acest lucru.

01.07.2009 - 01.07.2013

Departament: relatii clienti / call center

Titlu Job: sales manager

Responsabilitati:

Ocupand pozitia de sales manager,intrebuintarile mele erau de a incheia contracte,de a discuta si colecta informatii de la clientii curenti,si de a livra produsul finit,de asemenea semnarea contractelor,colectarea platii si intalnirea pentru orice situatie neprevazuta.

01.07.2009 - 01.07.2013

Departament: vanzari

Titlu Job: manager

Responsabilitati:

Fiind unul din cei doi asociati,responsabilitatile mele erau de a prelua produsele clientilor,de a stabili comisionul,variabil in functie de starea produsului si cerintele clientului(bani imprumut),recuperarea comisionului la termenul limita,iar in cazul pierderii produsului de catre client,vinderea acestuia pentru un profit de minim 50%.
Am pornit aceasta afacere cu scopul de a ne sustine cheltuielile lunare,avand un succes mai mare decat cel asteptat am deschis o companie de web-design,Esses design(ssdesgins.ro/beneluxmedia.ro)
Fiind unul din administratorii firmei,beneficiile erau de 50% din profit,la ambele companii.

studii

 

Facultati:

2011 - prezent Facultate / Colegiu: Limbi Moderne Aplicate la Universitatea din Bucuresti din Bucuresti. Ultimul an de studiu,in prezent inghetat.
2010 - prezent Facultate / Colegiu: Administratie Publica la Universitatea Nicolae Titulescu din Bucuresti. Ultimul an de studiu, in prezent inghetat.

Premii

Certificari
Apr 2012: Permis de Conducere categoria B
Permis de Conducere Categoria B
Jul 2010: Examen Cambridge Advanced
Examen Cambridge advanced luat cu A
Jul 2010: Atestat Limba engleza
Atestat Limba Engleza,in urma terminarii liceului teoretic Nicolae Iorga cu profilul bilingv engleza

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(mediu,mediu,avansat)



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