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Curriculum Vitae

informatii personale

 

M 14.06.1990

Permis conducere:  Cat.B, Data obtinerii:06.06.2011

Stagiu militar: nu

obiectiv

 

Vreau sa ma folosesc de experienta acumulata si sa lucrez intr-o companie care sa-si respecte principiile, angajatii si clientii. Pun pasiune in ceea ce fac si vreau sa ma dezvolt in continuare pentru a face o treaba excelenta.

Salariu: nespecificat

Tip job: Full time

Departament: Turism / Hotel staff

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2018 - 31.03.2021

Departament: turism / hotel staff

Titlu Job: front office manager

Responsabilitati:

- Prepared the weekly meetings, handled all customer concerns in a pleasant
and professional manner.
- Ensured all employees were properly trained, knowledgeable and provided
excellent guest service.
- Assisted with the daily administrative duties of the hotel.Ensure practice
revenue and expense goals are met or exceeded.
- Responsible for staff scheduling, verifying insurance benefits, and handling
revenue.
- Coached and counselled employees to ensure adherences to hotel policies,
standards and procedures.
- Recruited, managed, trained and developed the front office/desk team.
- Reconcile the daily cash log and night audit report.
- Performed the duties of revenue manager and reservations manager.

01.12.2016 - 30.04.2018

Departament: turism / hotel staff

Titlu Job: front office supervisor/manager on duty

Responsabilitati:

- Manage all front office functions, including overseeing, billing and procedures
- Collaborate with Housekeeping to ensure all guests receive ready room at Check-in
- Resolving guests issues quickly and professionally
- Assist hotel guests with reservations as well as arrival and departures procedures

Manager on Duty:
- Making sure customers are happy with the services and products
- Delegating duties
- Motivating employees
- Handling cash and end of day checking
- Managing store cleanliness and organization

01.02.2016 - 31.12.2016

Departament: turism / hotel staff

Titlu Job: receptionist / night auditor

Responsabilitati:

- Dealing with bookings by phone, e-mail, letter, face-to-face
- Preparing bills and taking payments
- Answering questions about what the hotel offers and the surrounding area

Night Auditor:
- Act as Manager on Duty for the hotel in the absence of the Front Office Manager, dealing with complaints, problem solving, special requests and any other issues that may arise
- Required to welcome our guests of the hotel in a friendly and helpful manner
- Ensure the accurate completion of the daily night audit
- Oversee preparation of daily summary reports

01.10.2015 - 29.02.2016

Departament: turism / hotel staff

Titlu Job: concierge

Responsabilitati:

- Develops a strong knowledge of the hotel's facilities and services and of the surrounding community
- Provides guests with information about attractions, facilities, services and activities in or outside the property
- Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets
- Makes guest reservations for theatre and other forms of entertainment when requested. Obtains necessary itinerary tickets
- Contacts roomed guests periodically to ascertain any special needs

01.11.2014 - 31.03.2015

Departament: vanzari

Titlu Job: economist

Responsabilitati:

- Accounting Software
- Banking
- Communication
- Detail Orientation
- Financial Reporting
- Invoices
- Microsoft Office
- Time Management

studii

 

Facultati:

2009 - 2013 Facultate: la din Craiova.
2005 - 2009 Liceu / Școală profesională: la din Craiova.

Premii

Premii si Distinctii
Oct 2016: Angajatul Lunii - Locul 2

May 2016: Angajatul Lunii - Locul 2

Certificari
Oct 2015 - Oct 2015: Handling Guest Complaints

Oct 2015 - Oct 2015: Telephone Etiquette

Oct 2015 - Oct 2015: Front Desk Representative

Oct 2015 - Oct 2015: Teamwork

Oct 2015 - Oct 2015: Wyndham Orientation Training

Traininguri
Oct 2015 - Nov 2015: Front Desk Training - Pre-opening

Hobby-uri
Lectură, Muzică, Dans, Sport, Gaming



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