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Curriculum Vitae

informatii personale

 

F 28.10.1990

Permis conducere:  Cat.B, Data obtinerii:29.12.2011

obiectiv

 

hard working person patient detail oriented sport, music

Salariu: 6.500,00 USD / luna

Tip job: Part time, Full time

Departament: Juridic, Educatie / Training / Arte, Administrativ / Logistica, Functii publice, Tipografii / Edituri, Traduceri, Financiar / Contabilitate, Banci, Sport / Wellness, Audit / Consultanta

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.02.2019 - prezent

Departament: financiar / contabilitate

Titlu Job: financial analyst

01.11.2018 - 28.02.2019

Departament: financiar / contabilitate

Titlu Job: master data analyst

01.07.2017 - 30.11.2018

Departament: financiar / contabilitate

Titlu Job: master data specialist

Responsabilitati:

- Execute creation, amendment & retirement of Master Data for Enterprise Process Model Master Data areas - Material, Customer, Vendor, Pricing, etc. as required for MCBC core SAP and legacy systems including Supply Chain SAP solutions (QM, MES, MPS) and SAP CRM
- Act as Expert User who can approve, validate or reject Master Data maintenance requests
- Drive Master Data Best Practice and optimization
- Maintenance & cleansing of Master Data to ensure high quality Master Data is consistently achieved
- Understand & action Master Data Processes in accordance with the Process Maps and SOP's
- Root cause and address Master Data issues highlighted by Master Data Validation checks
- Ensure process adherence for Master Data, sharing and driving best practice throughout the organization
- Provide a single point of contact for Business Stakeholders with respect to best practice Data management, improvement and performance

01.02.2017 - 31.07.2017

Departament: it software

Titlu Job: sw/application tech support analyst

Responsabilitati:

Perform activities as:
Queue Lead
- Monitor respective queues during Service window and acknowledge any “Unassigned” ticket;
- Monitor tickets not updated for 48 hours and follow up with assignees;
- Verify the accurate completion of mandatory fields;
- Monitor tickets under 75% warning and escalate to the right leads/Practice Head;
- Perform analysis on aging tickets (> 3 months) on a monthly basis and take steps to close them as soon as possible;
- Perform random audits to ensure Quality of Service and submit a monthly report to leadership team for review;
- Perform Root Cause Analysis on Resolution SLA misses and take corrective actions;
- Accountable to ensure Resolution SLA is met for their respective queues;
- Create or Update Knowledge articles to maintain/improve the knowledge base in the team for ticket
resolution;

Application Manager
- Managing Applications throughout their lifecycle;
- Support the organization’s business processes by helping to identify functional and manageability requirements for application software;
- Work with business and IT teams and manage all project requirements;
- Manage delivery of client-facing application and web services, and development and test
Environments;
- Ensure that agreed procedures are followed within the department;
- Maintain a feedback system from customers and prospects about the effectiveness of the engineering support team and any needs for improvement

01.05.2016 - 31.01.2017

Departament: it software

Titlu Job: sw/application tech support associate

Responsabilitati:

- Provide first level IT Support to single client supported in Spanish. Perform initial level of problem
identification and attempts resolution;
- Must maintain a high degree of customer service for all support queries, take ownership of user
problems and be proactive when dealing with user issues;
- Develop and maintain product knowledge, business and professional skills by participating in on-the
job and other training courses;
- Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed;
- Actively participate in preventive maintenance, by documenting common problems and scripts for
customer support in the Service Desk knowledge base;

01.11.2014 - 31.05.2016

Departament: financiar / contabilitate

Titlu Job: accounts receivable officer

Responsabilitati:

- Review all incoming shareholder and broker transaction requests (purchase, redemption, transfer, exchanges, new account set up and maintenance) to determine if legally required documentation is complete and ensures that transactions meet legal requirements and the company’s internal control standards;
- Input financial transactions;
- Establish and maintains customers account information. Update this information while maintaining efficiency and accuracy standards established to comply with regulatory rules and internal controls;
- Investigate and resolve customer inquiries;
- Quality Control Processing: -Quality-checks data entry completed in the trades, new account set up and maintenance process;
- Automatic and Manual Payment Proposal and Posting;
- Payment Batches;
- Clearing of payments suspense account;
- Reconciliations of Suspense Accounts;
- Direct Debit payments;
- Month End Closing Processes;
- Maintenance of Excel spreadsheet with operating costs and splitting of invoice;
- Posting invoice, payments, journal entries;
- Handle the queries/issues as per the requests;
- Respond/resolve the issues within deadlines;
- Adhere to the escalation matrix and follow up procedures;
- Ensuring the reporting metrics in place and delivered as per the schedules;

01.09.2013 - 30.11.2014

Departament: financiar / contabilitate

Titlu Job: master data officer

Responsabilitati:

- Master data creation and modification;
- Establish and maintains customers account information. Update this information while maintaining efficiency and accuracy standards established to comply with regulatory rules and internal controls;
- Establish and maintains customers account information. Update this information while maintaining efficiency and accuracy standards established to comply with regulatory rules and internal controls;
- Handle the queries/issues as per the requests;
- Respond/resolve the issues within deadlines;
- Adhere to the escalation matrix and follow up procedures;
- Ensuring the reporting metrics in place and delivered as per the schedules;

17.09.2012 - 21.06.2013

Departament: educatie / training / arte

Titlu Job: educator

22.07.2011 - 01.10.2011

Departament: relatii clienti / call center

Titlu Job: agent servicii clienti

studii

 

Facultati:

2012 - 2014 Masterat: Managementul si Marketingul Organizatiei la Universitatea Romano-Americana din Bucuresti.
2009 - 2012 Facultate: Administratie Publica la Universitatea Bucuresti din Bucuresti. Facultatea de Administratie si Afaceri
2009 - 2012 Facultate: Traducator/Interpret la Universitatea Bucuresti din Bucuresti. Facultatea de Limbi si Literaturi straine

Premii

Atestat de limba spaniola
Cursuri nivel C1 absolvite in cadrul Institutului Cervantes Bucuresti



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