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Curriculum Vitae

informatii personale

 

M 03.05.1977

Permis conducere:  Cat.B, Data obtinerii:12.02.1996

Stagiu militar: nu

obiectiv

 

Sa-mi folosesc cunotintele si experienta dobandite pentru a imbunatati calitatea serviciilor oferite clientilor, sa invat cat mai multe despre domeniul IT.

Salariu: nespecificat

Beneficii: asigurare medicala, laptop, telefon

Tip job: Full time

Departament: Turism / Hotel staff, Internet / e-Commerce, Telecomunicatii, Achizitii, Relatii clienti / Call center, IT Software, IT Hardware, Alimentatie / HoReCa

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.12.2015 - prezent

Departament: it software

Titlu Job: fasttrack manager/engineer italian

Responsabilitati:

As FastTrack Engineer I'm responsible for the technical aspects of on-boarding customers and
partners which includes providing proactive guidance and remediation assistance. I help to transform the traditional on premises deployment approach to an automated On-boarding Service for customers starting with 1 seat. I have to engage customers that purchased Office 365 and other cloud services (eg: Intune, AADP, etc), assess their environment, network, software to identify the actions needed for a smooth and quick cloud on-boarding, to define and execute a remediation plan together with the customer's IT staff.

As FastTrack Manager I help customers maximize their return on investment in Microsoft Cloud
services, improve customer satisfaction and drive consumption across all workloads. I am responsible to engage FastTrack Customers in order to position the full range of eligible FastTrack services and to ensure I derive the maximum benefit from their entitlements.

Responsibilities:

- Lead a set of Office 365 and other cloud services (eg:, AADP, etc) customers and partners through the Onboarding technical process
- Plan, manage and execute a complete Onboarding experience for Cloud customers
- Maintain strong working knowledge of the service, take ownership for service improvement
- Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
- Share knowledge with others through solution documents, contribute to social media, proactively
engaging in technical communities
- Accurate capture of customer intent and relevant engagement data to build a comprehensive
picture of the customers' current state, product and service entitlements
- Inspiring customers on how they can get value from the products to which they are entitled
- Influence customers without intent or those that are blocked to use Microsoft cloud services by
leveraging internal FastTrack resources and processes

01.11.2012 - prezent

Departament: it hardware

Titlu Job: technical engineer lvl. 2 with italian language

Responsabilitati:

* Lucrul direct cu utilizatorii finali ai MoodMedia produse si servicii pentru a asigura succesul acestora, satisfacție și loialitate
* Acordarea de asistență prin telefon, e-mail, chat si web cu solutii de servicii auto și pe site-ul sprijini expediere, dacă este cazul
*Support for router device, PC and Apple Device provided to the client for our Projects

01.03.2012 - 30.11.2012

Departament: relatii clienti / call center

Titlu Job: technical support lvl. 1 with italian language

Responsabilitati:

* Lucrul direct cu utilizatorii finali ai IBM / Lenovo produse si servicii pentru a asigura succesul acestora,
satisfacție și loialitate
* Acordarea de asistență prin telefon, e-mail, chat si web cu solutii de servicii auto și pe site-ul
sprijini expediere, dacă este cazul
* elaborarea de soluții unice, personalizate pentru a servi nevoilor specifice ale clientilor

01.03.2005 - 01.07.2011

Departament: relatii clienti / call center

Titlu Job: asistent tehnic departamentul adsl

Responsabilitati:

*asistenta clienti business
*configurari hardware: instalare modem-uri si routere, drivere pentru componente PC
*configurari software:instalare si configurare programe antivirus, sisteme de operare, casute de e-mail.
bonuri de masa, telefon

01.03.2002 - 01.03.2005

Departament: relatii clienti / call center

Titlu Job: asistent departamentul comercial business

Responsabilitati:

*asigura asistenta operatorilor din teren pentru configurarea si verificarea bunei functionari a retelei si a echipamentelor
* administrarea bazei de clienti
*gestionarea facturilor

11.06.2000 - 28.02.2002

Departament: it hardware

Titlu Job: programator it

Responsabilitati:

*Elaborarea si intretinerea de aplicatii software si baze de date
*Asistenta utilizatorilor pentru folosirea proiectelor software
*Configurarea aplicatiilor necesare, testarea aplicatiilor si modificarea programelor

20.01.2000 - 31.03.2000

Departament: it software

Titlu Job: programator it

Responsabilitati:

In cadrul proiectului Call Center am lucrat la testarea si implementarea-cu ajutorul limbajului Visual Basic 6.0- a unui program Administration Manager creat pentru administrarea proiectului Call Center prin intermediului unui Data Base SQL Server.

06.07.1999 - 25.08.1999

Departament: internet / e-commerce

Titlu Job: programator it

Responsabilitati:

Cu ajutorul limbajului Visual Basic am creat un pogram de administrare a anunturilor de pe site. Programul aduna toate informatiile din anunturi si le introduce intr-o baza de date selectand apoi ordinea in care anunturile vor aparea pe site.

03.09.1998 - 03.07.1999

Departament: it software

Titlu Job: programator it

Responsabilitati:

Cu ajutorul limbajului Visual Basic am creat o agenda electronica pentru uzul persoanelor cu dizabilitati.

studii

 

Facultati:

2011 - prezent Facultate: Computer Engineering la UNINETTUNO din Bologna / Italy.
1992 - 1997 Liceu / Școală profesională: la din Napoli / Italy.

Premii

Certificari
May 2016 - May 2016: Managing Office 365 Identities and Requirements 70-346
License F730-8314
Aug 2015 - Aug 2015: CCNA 4 Routing & Switching - Connecting Networks
This course discusses the WAN technologies and network services required by converged applications in a complex network. The course enables participants to understand the selection criteria of network devices and WAN technologies to meet network requirements. Participants learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. Participants will also develop the knowledge and skills needed to implement virtual private network (VPN) operations in a complex network.
Mar 2015 - Mar 2015: CCNA 3 Routing & Switching - Scaling Networks
This course describes the architecture, components, and operations of routers and switches in larger and more complex networks. Participants learn how to configure routers and switches for advanced functionality. By the end of this course, participants will be able to configure and troubleshoot routers and switches and resolve common issues with OSPF, EIGRP, and STP in both IPv4 and IPv6 networks. Participants will also develop the knowledge and skills needed to implement a WLAN in a small-to-medium network.
Mar 2015 - Mar 2015: Microsoft 20410D - Installing and Configuring Windows Server 2012 R2
This course is part one in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. This course focuses on the initial implementation and configuration of core services, such as Networking, Storage, Active Directory Domain Services (AD DS), Group Policy, File and Print Services, and Hyper-V.
Feb 2015 - Feb 2015: CCNA 2 Routing & Switching - Routing and Switching Essentials
This course describes the architecture, components, and operations of routers and switches in a small network. Participants learn how to configure a router and a switch for basic functionality. By the end of this course, participants will be able to configure and troubleshoot routers and switches and resolve common issues with RIPv1, RIPng, single area and multi-area OSPF, virtual LANs, and inter-VLAN routing in both IPv4 and IPv6 networks
Jan 2015 - Jan 2015: CCNA 1 Routing & Switching - Introduction to Networks
This course introduces the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the curriculum. By the end of the course, participants will be able to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.
Feb 2013 - Feb 2013: Java 1 - Basic concepts
In this course, you will learn the fundamental concepts and syntax of the Java programming language. (Introduction to the Java environment, Language Syntax, Data Types, Basic Input Output, Arithmetic, Selection – if and switch statements, Iteration – for , do and while loops, Strings, String methods, String Buffers, Data Conversions, Arrays, Exceptions)

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(mediu,mediu,mediu)



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