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Curriculum Vitae

informatii personale

 

M 28.06.1995

Permis conducere:  Cat., Data obtinerii:07.09.2015

Stagiu militar: da

obiectiv

 

Experienced customer care specialist and Tecnical Support Engineer. Good understanding of Office 365, Exchange Online and Azure Active Directory Identity management, Web, Desktop apps and synchronized environments.

Salariu: nespecificat

Tip job: Full time

Departament: Office / Back-office / Secretariat, Relatii clienti / Call center, Inginerie, IT Software, IT Hardware

Oras de lucru: Cluj-Napoca

Disponibil: oricand

experienta profesionala

 

01.08.2018 - prezent

Departament: it software

Titlu Job: exchange & identity sme

Responsabilitati:

Representing the company in front of the client. Managing critical situations on a technical
perspective, processing and resolving escalated cases, Troubleshooting and using built-in or
standalone tools to take verbose traces and logs, demonstrating strong interpersonal skills while
working with audiences such as IT professionals, admins, developers and management.

01.01.2018 - 31.08.2018

Departament: it software

Titlu Job: frontline ambassador

Responsabilitati:

Representing the company in front of the client. Managing critical situations on a technical
perspective, processing and resolving escalated cases, Troubleshooting and using built-in or
standalone tools to take verbose traces and logs, demonstrating strong interpersonal skills while
working with audiences such as IT professionals, admins, developers and management.

01.01.2017 - 31.01.2018

Departament: resurse umane / psihologie

Titlu Job: recuperator creante

Responsabilitati:

Managing collection calls and correspondence in a fast-paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, account
adjustments, resolving customer discrepancies and short-term payments. Responsible for monitoring
and maintaining assigned accounts, Customer calls, account adjustments, small balance write-off,
customer reconciliations and processing credit memos.

01.06.2016 - 31.01.2017

Departament: office / back-office / secretariat

Titlu Job: customer care specialist



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