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Curriculum Vitae

informatii personale

 

F 18.03.1997

obiectiv

 

Enthusiastic and challenge-driven person with 3 years experience in Telecom/VoIP industry. Seeking a career in sales due to my communication ability and skills i have achieve during my work in telecom. I am a people orientated person, open-minded and always ready to learn new domains. Curious by nature, I always understand clients need and I am constantly trying to improve myself. Currently trying to learn Spanish and in the near future Italian.

Salariu: nespecificat

Tip job: Full time

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.11.2019 - 31.05.2020

Departament: telecomunicatii

Titlu Job: destination manager and pricing specialist

Responsabilitati:

Pricing and sales responsibilities:
• Process pricing requests from sales team in an accurate and timely manner
• Responsible for Customer Pricing supporting Rate Sheet Addendum (RSA) process to include: timely review and submission of RSA's (Two Tier Approval Process)
• Communication back to Sales or Carrier on needed adjustments
• Keeping A-Z market competitive
• Customer Pricing Approvals SLA within 30 mins
• Responsible for Pricing Information Setup in GCS
• Analyse international voice traffic flows to set floor prices and be align with markets rates
• Responsible of Planning and Execution of Mass Mailer Process on Customer Rate Sheets
• Daily routing LCR analysis
• Mass mailer pricing
• Set floor rates in routing tables
• Ongoing communication with regional sales experts; and other duties as assigned
• Daily calls with partners
• Negotiating costs and sell rates for our account managers directly with vendors
• Weekly calls with sales team so we can organise the future proposals for our clients
Destination Management responsibilities:
• Taking care of some Middle East countries
• Manage the destination assigned from all points of view (routing, monitoring quality, investigate traffic patterns, solving customer complaints, etc)
• Provide support to sales team on any request they had on the destinations assigned or directly talking with vendors
• Daily Monitoring of volume, margin, revenue and follow up of commitments.
• One of the most important skills i have acquired during my time in PTGI is the ability to find approach to different types of persons in order to establish positive and lasting relationships.

01.04.2019 - 31.10.2019

Departament: telecomunicatii

Titlu Job: senior noc

Responsabilitati:

Technical Responsibilities:
• As a senior NOC i had the responsibility to be the trainer for the new employees
• Due to the NOC manual that i have created when i first worked in Zaheen, training new people was easier and they could understand the industry and the programs we worked in easily.
• Testing and improving were mandatory
• Covering for pricing and easy technical issues

Sales Responsibilities:
• Working directly with account managers and clients so we can make the best proposals
• B2B Sales
• SWAP proposals (improving constantly SWAPs so we can generate more revenue not only margin)
• Weekly meetings with account managers where we were proposing different destinations that could be exploited.
• Improving relationships on technical side not only with customers tech teams but helping our clients to understand the nature of the issues due to routes changes.

01.12.2018 - 30.04.2019

Departament: it software

Titlu Job: noc team leader

Responsabilitati:

• Stared to have a better understanding of Linux
• Systems i worked with were: Zabbix (Nagstamon), PRTG and Incinga
• Servers alarms monitoring and escalations of the tickets and issues to system administrations admins.
• After one month i have been promoted as a Team Leader and my job was to find ways of improving the work flow and better understanding between our colleagues.
• Worked directly with the System Administration Manager and the developers of the company for finding ways to automatise work
• Making sure all 24/7 shifts are covered i created a schedule so all the people from the team can still enjoy the 2 days off legal in one week.
• I have created procedures for the new employed and made daily reports for them and also daily reports for specific managers or team leads from the company

01.09.2018 - 31.12.2018

Departament: telecomunicatii

Titlu Job: noc

Responsabilitati:

• During my time in VOX Carrier company we were working on 24/7 schedule
• The main focus was to offer the best support to our customer via email or OTRS platform.
• Working in close relations with our account managers to make sure they offer the best quality regarding price/quality routes.
• On night shifts we were focusing on monitoring the traffic and making sure all the off-peak routes are working.
• Enable and disable routes for a specific call or destination.
• Inbound and outbound rates

01.05.2018 - 30.06.2018

Departament: vanzari

Titlu Job: online sales professional

Responsabilitati:

Zaheen Telecom came with an Retail app named ZenMinutes
• Inbound calls to our customers to offer them the best deal on retail market.
• Resolving trouble tickets regarding retail department was mandatory in my job description.
• Schedule daily customer calls and make product presentations.
• Update customer database with contact details and interest information from prospective customers.
• Perform daily tasks based on assigned work plan.
• Interact proficiently with a variety of online systems to provide the right solutions that meets the customer's needs
• Effectively managing clients pipeline ensuring proper follow-up
• Daily and weekly reports

01.07.2017 - 31.05.2018

Departament: telecomunicatii

Titlu Job: network operations center

Responsabilitati:

Technical responsibilities:
• Learning all the information regarding telecom industry
• Troubleshoots the issue reported by the customer and vendor
• Monitoring the VoIP traffic of this company was one of my main focus during my time as a NOC.
• Assessment of quality statistics by appropriate parameters (ACD, ASR, Traffic profile, PDD, Call attempts) was mandatory such as informing and escalating of problematic destinations.
• Due to the growth of the business we needed to hire more people as NOC and i have worked on creating a full manual for the new people in the company.
• The manual contained: basic information about telecom industry, a full welcoming on the program
• (Oculeus) we were working with and step by step procedures on all the tasks we had to cover. As soon as a new task was assigned to our department i had to learn it and create a procedure for the others in the firm. This applies to excel daily reports too.
• Maintaining a high quality level of the calls received and the tickets handled.
• Providing activity and route developing reports to my manager.
• Other tasks i had there were: routing developing, creating breakouts due to the codes mismatch and finding the correct code, special routing request, analysing and accepting rates also sending rates to our customers too.

Sales responsibilities:
• Building strong relationships with our clients
• Updating and maintaining LCR routes and talking directly with vendors
• Daily updates regarding issues occurred during previous days
• SWAP proposals for our clients
• Analysing the margin, revenue and business growth

studii

 

Facultati:

2015 - 2018 Facultate: Stiinte Politice la Facultatea de Stiinte Politice, Universitatea din Bucuresti din Bucuresti.

Premii

Traininguri
Sep 2017 - Sep 2017: Network Marketing Direct Sales Training

Mar 2016 - Mar 2016: Human Resources

Feb 2016 - Feb 2016: Body Language

Jan 2016 - Jan 2016: Project Managment

Nov 2015 - Nov 2015: Marketing

Voluntariat
Jul 2016 - Aug 2017: Asociatia Necuvinte

Oct 2015: Asociatia Studentilor in Stiinte Politice

Proiecte
Mar 2016: Train It Up
Train It up este un program al Asociatiei Studentilor in Stiinte Politice ce le ofera studentilor traning-uri cu cei mai buni traineri certificati.



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