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Curriculum Vitae

informatii personale

 

M 25.07.1987

Permis conducere:  Cat.A,, Data obtinerii:26.10.2016

Stagiu militar: nu

obiectiv

 

Engaging and patient customer service professional with 5+ years of experience responding to all types of customer inquiries. Trustworthy and empathetic Customer Service Representative accomplished both in all phases of direct customer interaction by phone, email or live chat but also in software/application troubleshooting and testing. Dedicated to keeping excellent customer interaction records. Passionate about motorcycling, drawing, hiking and playing the guitar. Passionate and detail-oriented CSR working towards building a successful career in the Sales/Tech/IT/HR fields. Eager to join in your company to build customer loyalty by leveraging interpersonal skills and offering top customer service. Strong organizational, communication and technology skills for all phases of customer interaction. Hoping to leverage these skills, as well as an ability to work with others, in a professional, emphatic and trustworthy environment.

Salariu: nespecificat

Beneficii: - Asigurare de Sanatate & asigurari dentare -Stabilitate -Salariu competitiv (bazat pe performanţă)

Tip job: Full time

Departament: Resurse umane / Psihologie, Office / Back-office / Secretariat, Marketing, Altele, Publicitate, Educatie / Training / Arte, Administrativ / Logistica, Achizitii, Banci, Audit / Consultanta

Oras de lucru: Iasi, Remote (de acasă)

Nivel Cariera: Entry-Level (< 2 ani), Mid-Level (2-5 ani), Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.07.2015 - prezent

Departament: relatii clienti / call center

Titlu Job: customer service representative

Responsabilitati:

• My role within the company is to provide high quality customer services for the clients of RO-EN Connection / Airport Transfer Cars LTD and 24/7 Falcon ROUK Courier based on client demand and the company's field of activity, which is passengers transportation, parcels transportation, and removals-deliveries in UK.

• I provide technical support to customers, with whom I keep in touch by phone, email, or live chat.

• Part of my role is to test the application on which the activity is carried out, identifying the errors, troubleshooting on my own or assign them to the relevant IT developer.

01.07.2014 - 31.07.2015

Departament: turism / hotel staff

Titlu Job: head bartender

Responsabilitati:

• Working as a bartender gave me the opportunity to develop my relationship with people from different countries and cultures. The role gave me the opportunity to develop my organizational skills, the responsibility to organize a team

studii

 

Facultati:

2009 - 2011 Masterat: Enviromental Geochemistry la Universitatea "Alexandru Ioan Cuza" Geography-Geology din Iasi. MSc Degree
2006 - 2009 Facultate: Geochemistry la Universitatea "Alexandru Ioan Cuza" Geography-Geology din Iasi. BSc Degree

Facultati in straiatate

-

Premii

Voluntariat
Oct 2006 - Sep 2011: L.S.G.G (Geological and Geographical Students League)/E.G.E.A.
L.S.G.G (Geological and Geographical Students League)/E.G.E.A.
2006-2011 Active member

2008-2010 Vice President and PR of LSGG and EGEA
2010-2011 President of the L.S.G.G. Iasi (Geography and Geology Students League)
2010-2011 President for EGEA Iasi (European Geography Association) for students and young geographers in the HR department

As president I was in charge w/:

• launching the magazine of geographical interest ("Geomentis")
• creating and implementing w/ my team the Geography and Geology contest between High Schools from different EGEA centers in Romania ("Geomondis").
• managing and validating projects/trainings/team buildings
• launching the official website of the organization
Hobby-uri
motorcycling, pencil drawing, humoristic theatre, classic theatre, acoustic guitar



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