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Curriculum Vitae

informatii personale

 

M 23.06.1984

Permis conducere:  Cat.B, Data obtinerii:02.11.2002

Stagiu militar: nu

obiectiv

 

Experienced Business Development Manager with a demonstrated history. Skilled in Negotiation, Budgeting, Key Account Management, Customer Service and Project Management. Technology Enthusiast.

Salariu: nespecificat

Beneficii: masina,telefon mobil

Tip job: Part time, Full time, Proiect / Sezonier

Departament: Imobiliare, Vanzari, Marketing, Telecomunicatii, Relatii clienti / Call center, Inginerie, IT Software, IT Hardware, Banci, MLM / Vanzari directe

Oras de lucru: Bucuresti, STRAINATATE

Nivel Cariera: Manager / Executiv

Disponibil: oricand

experienta profesionala

 

01.02.2018 - prezent

Departament: service / reparatii

Titlu Job: customer service manager/business development manager

Responsabilitati:

- Elaboration and implementation of strategies for the development of the Service Operations in East Europe Region;
- Managing and coordinating the relation with existing and potential customers
according to general company guidelines and drawing up
contracts for services;
- Accurately forecasting future sales and forming sales plans to adapt to constant shifts in the marketplace;
- Maximizing company’s turnover and profit;
- Managing assigned department sales budget(around 5 mil. Euro/year);
- Participating in the establishment of department goals and implementing procedures and performance standards to achieve these goals;
- Negotiating contracts with customers and suppliers;
- Identifying and building a long term active pipeline, exploring both existing markets and targeting new market opportunities;
- Developing and delivering sales and tender documents and presentations;
- Consolidating, evaluating and resolving customer complaints;
- Keeping up-to-date with industry developments, maintaining awareness of competitor activity and market trends;
- Carrying out special projects(i.e. field testing of new products, new services);

01.01.2014 - 28.02.2018

Departament: service / reparatii

Titlu Job: service center operations manager/business unit manager

Responsabilitati:

- Ensuring the efficient and effective operation of the Service Center (an average of 20 employees)
- Elaboration and implementation of strategies for the development of the Service Center;
- Managing assigned department budget (around 1 mil. Euro/year)
- Participating in the establishment of department goals and implementing procedures and performance standards to achieve these goals;
- Responsible for the employment, promotion, performance evaluation, training, motivation and counseling of the team;
- Responsible for the P&L of Service Center;
- Carrying out special projects(i.e. field testing of new products, new services);
- Supervising the activities of the team;
- Ensuring timely execution of activities;
- Managing and coordinating the relation with existing and potential customers
according to general company guidelines and drawing up
contracts for services;
- Negotiating contracts with customers and suppliers;
- Consolidating, evaluating and resolving customer complaints

01.04.2011 - 31.01.2014

Departament: service / reparatii

Titlu Job: key account manager/services sales supervisor

Responsabilitati:

- Selling field services, logistic services and refurbishment services for cooling equipment;
- Negotiating services contracts with customers;
- Approaching potential customers, identifying decision makers and meeting with them;
- Consolidating, evaluating and resolving customer complaints;
- Ensuring proper communication, discussion and feedback between the various participants in the projects

01.10.2008 - 30.04.2011

Departament: vanzari

Titlu Job: key account manager

Responsabilitati:

- Meeting and exceeding sales goals by attracting new customers and customer relationship management of existing portfolio;
- Developing the client portfolio by signing new contracts and customers retention;
- Establishing a lasting professional relationships with our customers;
- Increasing value by offering new services;
- Identifying potential business customers and relevant information about them to initiate the sale process;
- Conducting commercial activities in areas specifically assigned by the direct manager;
- Establishing and cultivating relationships with people who influence concluding profitable contracts both for the company and the customers;
- Sending the necessary information to authorised departments and working with them to establish and implement a technical solution on time;
- Regular reporting of activity and evolution of the customer portfolio;

01.04.2007 - 31.10.2008

Departament: vanzari

Titlu Job: junior sales supervisor

Responsabilitati:

- Coordinating and ensuring the door to door sales of the company products and services in the assigned region;
- Ensuring communication and execution of the sales objectives;
- Setting individual sales goals for the subordinate employees, monitoring their evolution and supporting the actions needed to achieve sales targets;
- Ensuring the meeting and exceeding sales targets, ensuring that each sales person surpasses established goals;
- Maintaining and developing sales team allocated in accordance with company strategy;
- Reporting results of the sales team per region to the superior level;
- Being involved in establishing and implementing the best practices in customer relationship

01.05.2006 - 30.04.2007

Departament: vanzari

Titlu Job: sales representative

Responsabilitati:

Ensuring activities of direct sales of IT products (tenders, negotiations, promotions, sales) and technical assistance prior to sale, efficient portfolio management.

studii

 

Facultati:

2008 - 2010 Masterat: Management and Business Administration la Universtitatea Politehnica Timisoara din Timisoara.
2003 - 2008 Facultate: Systems Engineering & Computer Science la Universitatea Politehnica Timisoara din Timisoara.
1999 - 2003 Liceu / Școală profesională: Computer Science la Colegiul National Decebal din Deva.

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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