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Curriculum Vitae

informatii personale

 

F 27.04.1988

obiectiv

 

With an extensive background in SAP planning and production, I believe I am a conscientious individual with good interpersonal skills who is used to prioritising a demanding workload under pressure. I am also accurate, hardworking and self-reliant, with the ability to pick up ideas quickly and approach tasks logically with a willing attitude. I am a professional who consistently demonstrates exceptional customer service to both internal and external clients with a proven capacity to deliver timely, mutually acceptable solutions. Project Management Professional (PMP)® Certification in progress

Salariu: nespecificat

Tip job: Full time

Oras de lucru: Ploiesti

Nivel Cariera: Manager / Executiv, Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2018 - prezent

Departament: administrativ / logistica

Titlu Job: customer service manager

Responsabilitati:

Direct management of 3 Order Entry Representative and 4 Invoicing Operators
Ensure efficient management and continuous improvement of the order to cash process (customer maintenance, pricing, customer order registration and fulfilment, complaint handling, commercial compensations)
Manage reporting tools measuring internal service levels of multiple customer accounts
Deliver a professional customer service experience to clients and customers alike, including product knowledge problem solving and add-on sales as needed
Implementation of client marketing plans, including product positioning, campaign strategies and tactics
Fully understand client and customer needs and provide a professional channel for communication, single point of contact for customers
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs

01.02.2014 - 30.09.2018

Departament: administrativ / logistica

Titlu Job: senior service planner

Responsabilitati:

Micro manage well site activities, provide analytical support, long term planning and resource allocation for the natural Cementing and PE Department
Process of order to cash, plant maintenance and procurement data entry
Create, update and maintain SAP sales orders and requisitions for Product Service Line (PSL)
Work with Materials department to monitor the status of raw materials and work order release status
Troubleshoot and resolve SAP order to cash issues and create service entries; review vendor invoices to sales orders for the cost transfer
Maintain accuracy of the scheduling board and the dispatching of jobs in SAP. Additional, monitoring of the equipment on its way to and from the rig site and out and maintain the material transfer documents and assist in the reconciliation of the costs to the sales order.
Project Management Professional (PMP)® Certification in progress

01.02.2013 - 28.02.2014

Departament: productie

Titlu Job: supply chain analyst

Responsabilitati:

Gather and interpret relevant data (costs, productivity, demand patterns, Pareto and Waterfall analysis, OPEX/CAPEX) etc.
Maintain accurate and up-dated Supply Chain database for operational expenditures (BP and RE), performance KBI`s, manning, inventory and provides regular reports
Identify factory constrains & possible production issues& opportunities in 18 months’ horizon
Maintain required level of days and freshness of finished goods stock for locally produced & imported SKUs for 18 months’ horizon.
Develop periodic performance reports and distributes them to stakeholders
Monitor contract compliance of carriers and other logistics service providers
Provide analytical support for projects, new business opportunities, and proposals
Coordinate delivery schedules and other supply chain activities

01.02.2012 - 28.02.2013

Departament: productie

Titlu Job: production analyst

Responsabilitati:

Keep track of specific indicators for the department's activities and make accurate analysis and reports;
Weekly and monthly analysing of the sales forecasts vs. production capacity (standard equipment, production hours, number of employees) vs. finished goods stocks level in the branches vs. raw and packaging materials consumption.
Daily, weekly and monthly analysing of the products turnover and the stocks of finished goods in branches vs. daily, weekly and monthly production plan.
Maintain accurate and up-dated Supply Chain database for operational expenditures (BP and RE), performance KBI`s, manning, inventory and provides regular reports

01.02.2011 - 29.02.2012

Departament: administrativ / logistica

Titlu Job: contract administrator

Responsabilitati:

Develop and maintain policies and procedures, in line with Group policies;
Ensure compliance with Group operational risk management standards;
Review policies for accuracy and coverage;
Prepare, manage and place insurance quotations and coverages required on a timely basis;
Report to Manager on monthly volume of insurance quoted and placed, as well as other relevant insurance and risk related matters; Manage data to appropriately track and report; Assist in reporting as required.

studii

 

Facultati:

2010 - 2012 Masterat: la din Bucharest.
2007 - 2010 Facultate: la din Bucharest.

Premii

Certificari
Jun 2007: Cambridge Advanced English
Descriere



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