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Curriculum Vitae

informatii personale

 

F 31.07.1984

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Turism / Hotel staff

Oras de lucru: Bucuresti

Nivel Cariera: Manager / Executiv

Disponibil: oricand

experienta profesionala

 

01.05.2012 - prezent

Departament: management

Titlu Job: cruise business development manager for romania, bulgaria, moldavia, ukraine, usa

Responsabilitati:

- Ensuring a very good knowledge of all the cruise products existing in the company’s portfolio through individual study and business trips
- Providing the sales team the necessary technical expertise to enable them to properly sell the product
- Creating procedures for the booking and selling cycle
- Organizing group or online training sessions
- Continuously supporting and supervising the selling process
- Guiding, directing and motivating the sales team through incentives, bonus schemes and competitions
- Making decisions and solving problems/ complaints
- Planning the annual selling strategy of the cruise business segment and setting targets
- Identifying new business and partnerships
- Monitoring resources and maintain tight budget control over expenditure
- Supervising the marketing actions related to cruise (either print or online) in accordance with the product characteristics, each brand guidelines and market
- Monitoring the effectiveness of any marketing campaign
- Identifying market requirements and finding the most appropriate communication plan to adapt it
- Permanent awareness of the competitive nature of the market
- Preparing monthly feedback to the management highlighting poorly performing agents/markets with brief reasons and actions to be taken to rectify
- Networking with business partners and customers

01.05.2010 - 01.09.2012

Departament: productie

Titlu Job: key account – msc cruises

Responsabilitati:

Following the agency’s annual business plan related to MSC Cruises through the following:
- Create the business plan for the current and opportunity tender business
- Develop the sales through the direct sales channel
- Identifying and assessing the client’s needs
- Attending meetings with clients
- Keeping up to date with market trend and competitor activity
- Good knowledge of the product and continuously improvement
- Support offered to the company’s selling team and resellers
- Building the product manual & training kit
- Identifying short and long term growth opportunities
- Generating new ideas to up-sell the cruise only package
- Accompanying groups onboard the MSC cruise ships as a tour leader
- Organizing or taking part in organizing workshops, tourism fairs, fam trips
- Closely liaising with the marketing team about any campaigns related to cruise business

01.07.2007 - 01.05.2010

Departament: vanzari

Titlu Job: travel consultant

Responsabilitati:

- Arrange travel for business and vacation customers
- Determine customers’ needs and preferences, such as schedules and costs
- Offering excellent customer service
- Think creatively for the best holiday proposal to fit the request
- Using the booking systems to secure holidays (flights, hotels, car rentals, special events)
- Issuing, checking and sending out the travel documents
- Keeping the clients up to date with any changes and arranging alternatives if necessary
- Attending travel seminars and workshops for continuous improvement and update to industry trends
- Working for maintaining and increasing the loyal customer portfolio every year
- Organizing, planning and prioritizing work
- Meeting profit and sales target

studii

 

Facultati:

2013 - 2014 Masterat: Project Management la ASEBUSS din Bucuresti.
2003 - 2007 Facultate / Colegiu: Geography & the English Language and Literature la Alexandru Ioan Cuza University din Iasi.

Premii

Traininguri
May 2012 - May 2012: Excellence in Customer Care
Axa Consulting
Dec 2011 - Dec 2011: Setting the business objectives
Axa Consulting
Jun 2011 - Jun 2011: Pure luxury concepts
Frankfurt, Lufthansa City Center HQ
Jul 2010 - Jul 2010: Guerilla marketing- the path for doubling your sales

May 2009 - May 2009: Dertour & Meiers online booking systems

Mar 2009 - Jun 2009: Amadeus flight booking platform



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