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Curriculum Vitae

informatii personale

 

F 05.04.1990

obiectiv

 

Sales Consultant, with more than 5 years of experience in sales and customer support, mostly back office activities. Proven ability to establish and maintain good communication with clients, identifying their needs and providing them optimal customer service. Analytical thinking, paying attention to details, having the ability to quickly learn new programs and systems, teamwork skills. Open to new opportunities that will help me develop my competences.

Salariu: nespecificat

Tip job: Full time

Departament: Vanzari, Office / Back-office / Secretariat, Administrativ / Logistica, Functii publice, Turism / Hotel staff, Internet / e-Commerce, Achizitii, IT Software, Alimentatie / HoReCa, Audit / Consultanta

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani), Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.05.2015 - prezent

Departament: vanzari

Titlu Job: consultant turism / vanzari

Responsabilitati:

- assisting customers in planning their trips and choosing the travel package that best suits their needs
- working for the Online Sales Department, so my activity is mainly done by e-mail and by phone, sometimes by chat or even face to face
- promoting the agency's offers, making tailor made packages for the clients and selling them
- providing all the information to the customers
- booking flights, hotels, transfers (working with different reservation systems: Travel Manager, Traffics, Iris, Worldspan, Traviola, HotelBeds etc.)
- issuing the necessary travel documents - invoices, receipts, contracts, vouchers, airline tickets, travel/health insurances
- checking payments
- assisting the clients with every detail of their trip, keeping in touch with them
- solving different situations that may occur.

01.08.2014 - 30.04.2015

Departament: vanzari

Titlu Job: agent de vanzari

Responsabilitati:

- promoting cruise offers and selling them
- booking flights, hotels, transfers in different reservation systems
- providing consultancy and all the information requested by potential clients / travel agencies ( by phone, e-mail or in the agency)
- issuing the necessary travel documents: invoices, receipts, cruise / airline tickets, travel/health insurances.

01.04.2014 - 31.07.2014

Departament: vanzari

Titlu Job: agent de turism

Responsabilitati:

- promoting the agency's offers and travel packages
- assisting customers in planning their holiday and providing all the information needed ( by phone, e-mail or in the agency)
- booking flights, hotels, transfers
- issuing the necessary travel documents - invoices, receipts, contracts, vouchers, airline/bus tickets, travel/health insurances

01.10.2013 - 30.04.2014

Departament: office / back-office / secretariat

Titlu Job: intern

Responsabilitati:

- promoting the company's online classes and offers (Accounting, Sales, Management, Human Resources and others);
-  keeping the record of all subscriptions, customers and their set of classes and sending the right documents to the right person at the right moment
- checking and arranging the documents - slides in Power Point - before sending them to the customers  (spelling, format, text, colors, fonts, allingn, bullet points and other)
- daily and weekly reports

01.10.2011 - 28.02.2014

Departament: educatie / training / arte

Titlu Job: voluntar

Responsabilitati:

- organizing educational activities (reading, animation, IT) for abused and abandoned children in Bucharest (Centrul de Primire in Regim de Urgenta Copil Abuzat, Sector 4).

studii

 

Facultati:

2012 - 2014 Masterat: Management la Academia de Studii Economice din Bucuresti.
2009 - 2012 Facultate: Management la Academia de Studii Economice din Bucuresti.
2005 - 2009 Liceu / Școală profesională: matematica- informatica la Colegiul National Iulia Hasdeu din Bucuresti.

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,mediu,avansat)

spaniolă(mediu,mediu,avansat)

italiană(mediu,incepator,avansat)



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