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Curriculum Vitae

informatii personale

 

F 10.12.1987

obiectiv

 

I want to have the opportunity to work in a professional development environment where I could highlight my intellectual capacity and experience to accomplish tasks and goals of the organization

Salariu: nespecificat

Beneficii: Bonuri de masa Asigurare de sanatate

Tip job: Full time

Departament: Telecomunicatii, Cercetare - dezvoltare, Inginerie, Statistica / Matematica, Controlul calitatii, IT Software, IT Hardware, Audit / Consultanta

Oras de lucru: Bucuresti, Brasov

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2016 - prezent

Departament: telecomunicatii

Titlu Job: cloud system integrations bss/oss engineer

Responsabilitati:

Cloud SYS Integration BSS/OSS HOP(Hosted Operator) on-boarding:
- Technical Solution, Testing, Implementation, Knowledge Sharing;
- Feature implementation and support for R&D, Devops when testing and integrating solutions for BSS/OSS, IT;
- Post Onboarding BSS/OSS Support;
- Validating solution description received from E/// Solution Architect

Customer Migration projects:
- Transferring old M2M device customers from legacy platform to Ericsson Device Connection Platform;
- Providing technical support for implementing the new setup;
- Preparing and executing configuration files for the migrations;
- Engaging in conference calls with customers;
- Ensuring SLAs are met

01.05.2014 - 30.04.2016

Departament: telecomunicatii

Titlu Job: service & resource (s&r) bss/oss fulfillment services engineer

Responsabilitati:

Working on EDCP project (http://www.ericsson.com/ourportfolio/products/device-connection-platform) with the following responsibilities:
• Creating enterprise Price Plans in Oracle BRM (pricing and usage);
• Priceplan expertise: analysis, design, testing in a maintenance environment and deploy in production;
• Provide feedback/test scenarios/perform tests for priceplan automation project;
• Analise incident impact and provide incident resolution or workaround, root cause analysis;
• Feature implementation and support for R&D, Devops when testing and integrating solutions withing production.

01.05.2012 - 31.05.2014

Departament: telecomunicatii

Titlu Job: first level assurance core ms technician

Responsabilitati:

● Responsible with monitoring, logging, tracking and first level resolution of incidents within the agreed SLAs
● First level Service O&M for several GSM/IP/IMS/VoIP networks from Europe
● First level diagnosis and service recovery actions for Core (CS, PS, IP), Charging & Messaging equipment
● Preventive maintenance routines execution on GSM/IP/IMS/VoIP networks
● Technical conference management and escalation management during incidents in direct contact with the Incident Manager
● Responsible with training new team members
● Responsible with the creation of technical and operational procedures within the team
● Participated in Knowledge Transfer activities for a new project (interacting with the customer in Switzerland, getting an understanding of the network, creating procedures for the team in close connection with Back Office - 2nd Level Assurance, sharing information in 1on1 talks and also workshops, participating in project sign-off to operations)

01.01.2011 - 31.05.2012

Departament: telecomunicatii

Titlu Job: service operations engineer

Responsabilitati:

Service Desk Engineer:
• Troubleshooting issues and provide solutions;
• Monitoring and escalation of incidents;
• Maintain the communication line with all teams;
• Handling major faults to meet their SLA;
• Notify Major Service Outage;
• Keep the customer update in daily conferences;
• Produce measurements and metrics;

Incident Manager:
• Involve the specific teams or people for every Major and Critical Incident;
• Being SPOC for all 3rd parties, Customer Center and Customer Management;
• Send out incident notifications to a specific distribution list;
• Getting involved into gathering necessary information for root cause analyses;

Service Operations Engineer:
• Provisioning of voice and data services for prepay mobile end-users;
• Pre-provisioning of vouchers for prepay customers;
• Act as Incident Manager on Major and Critical faults;
• Daily routines and on demand tests;
• Solving different types of customer issues SMS, Voice, Data services, Voicemail;
• Monitor Enschede LAN network, solve provisioning and network issues, coordinate field engineer team in case of network faults;

Site Handler Administrator:
• User account management Site Handler
• Data validation
• Data import in Site Handler
• Report template creation for Site Handler

01.06.2010 - 31.01.2011

Departament: telecomunicatii

Titlu Job: trainee

Responsabilitati:

● Participating in internal training sessions in each First Level Assurance area of expertise (Core, RAN, BSS, VAS)
● Completing internal online technical trainings (ex: GSM Overview, MSS, GPRS, 3G)
● Getting to know the responsibilities of each First Level Assurance area, by observing the daily activities of the respective teams

studii

 

Facultati:

2010 - 2012 Masterat: la din Bucharest.
2006 - 2010 Facultate: la din Bucharest.
2004 - 2006 Liceu / Școală profesională: la din Corabia.

Premii

- CCNA 1 (Cisco Certified Network Associate - Network Fundamentals), Februarie 2010;
- Permis European de Conducere a Calculatorului (ECDL) Complete;
- Atestat de competente profesionale - operare pe calculator, Colegiul National 'Alexandru Ioan Cuza', Corabia, Olt

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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