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Curriculum Vitae

informatii personale

 

F 22.05.1982

obiectiv

 

I am an enthusiastic and hands-on IT professional with more than with 13 years of experience in IBM software support and customer service. Over the years, I have worked with a variety of IBM products and solutions from the IBM IT service management area - Operation and network management (Omnibus Core, Webgui, TIP, JazzSm, ITNM), Operation Analytics (Log Analysis & Predictive Insights), Netcool Operations Insight solutions,etc. These solutions have run on a variety of platforms including UNIX/Linux/Windows, with various database systems. I have strong skills in system analysis, diagnostics and troubleshooting and also good ability to adapt with a highly challenging work environment.

Salariu: nespecificat

Tip job: Full time

Departament: Telecomunicatii, Relatii clienti / Call center, Inginerie, IT Software, Audit / Consultanta

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.10.2012 - prezent

Departament: it software

Titlu Job: cloud & smarter infrastructure l2 support engineer

Responsabilitati:

- Provide technical support to the IBM customers for products like Omnibus Core & Webgui, TIP and JazzSM/Dash, Deployment engine, Operation Analytics - Log Analysis & Predictive Insights, Netcool Operation Insight solution,etc;
- Diagnosing and resolving software problems or conflicts, and/or trying to find workarounds for a large range of customers with different support agreements to including business critical environments of very large customers and maintaining a high level of customer satisfaction at all times.
- Assisting the customers, via mail, phone and remote connection, while installing, upgrading/updating or customizing the products (integrations, load balancing environments, etc);
- Recreating customer environments in a lab environment for troubleshooting purposes;
- Training and mentoring the L1 technical support team members

01.06.2010 - 31.03.2007

Departament: it hardware

Titlu Job: it hardware technical support

Responsabilitati:

- maintain a strong communication with suppliers and customers
- provide effective and timely resolution of a range of customer inquiries

01.08.2007 - 30.09.2012

Departament: it software

Titlu Job: tivoli software support engineer / technical team lead

Responsabilitati:

- Manage, train, and help the development of team members
- serve as a focal point to communicate and resolve interface and integration issues with other teams
- create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust
- diagnosing and resolving software problems or conflicts, and/or trying to find workarounds with minimal business impact on the customer and within agreed service levels and business priorities;
- using remote connection tools to access customer's environments and investigate;
- recreating customer environments in a lab environment for troubleshooting purposes;
- achieve customer satisfaction and support metric goals.

studii

 

Facultati:

2001 - 2006 Facultate: Systems Engineering - Automation and applied informatics la Polytechnic University of Bucharest- - Faculty of Automatic Control and Computers Science din Bucharest.

Premii

Certificari
Nov 2020 - Nov 2020: IBM Certified Solution Advisor - IBM Cloud Foundations V2

Aug 2020 - Aug 2020: IBM Interskill - Coaching and Mentoring for Technical Specialists
https://www.youracclaim.com/badges/b83e5049-cfb6-46ce-960d-90a92375c3d2?source=linked_in_profile
Jul 2020 - Aug 2020: IBm Interskill - Mainframe Specialist - Linux Operations and Programming
https://www.youracclaim.com/badges/aee64986-0db7-4ab9-bdcb-47cc1e545ec8/public_url
Dec 2019 - Dec 2019: BM Recognized Speaker/ Presenter badge

Dec 2019 - Dec 2019: IBM Recognized Teacher/ Educator badge

Aug 2017 - Sep 2017: IBM Certified Application Developer - Cloud Platform V2
https://www.youracclaim.com/badges/e13e4b52-1f9d-4be3-9a23-d9175c6e597f/linked_in_profile
Jun 2017: IBM Certified Deployment Professional - Tivoli Netcool/OMNIbus V8.1

Premii si Distinctii
Dec 2019: Manager's Choice Award for demonstrating the following IBM Practice: Share expertise

Conferinte
Apr 2016 - Apr 2016: IBM Cloud Technical Academy

Feb 2014 - Feb 2014: IBM Pulse - The Premier Cloud Conference
The conference is a large annual IBM Service Management event that is intended to bring together a community of IBM Customers, Business Partners, industry analysts, and technical experts to discuss the latest technology and best practices in the Service Management industry. The conference mainly focuses on IBM Tivoli, Maximo and Tivoli Netcool products and solutions.
Traininguri
Jan 2011: PowerHA SystemMirror 6.1 Planning, Implementation and Administration
Learn to install and configure a highly available cluster using PowerHA for AIX.
Oct 2010: IBM Tivoli Network Manager 3.8 Fundamentals
Gain an understanding of the Tivoli Network Manager product processes, including the integration with Netcool/OMNIbus, Root Cause Analysis (RCA) calculationu, and network monitoring using the Network Manager Pollers.
Hobby-uri
Snowboarding, Reading, Painting, fishing, sailing

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(incepator,mediu,mediu)



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