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Curriculum Vitae

informatii personale

 

F 22.03.1992

Permis conducere:  Cat.B, Data obtinerii:03.04.2010

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Imobiliare, Office / Back-office / Secretariat, Marketing, Import - export, Petrol / Gaze, Financiar / Contabilitate, Banci, Audit / Consultanta, Management

Oras de lucru: Cluj-Napoca, Remote (de acasă)

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.01.2019 - prezent

Departament: administrativ / logistica

Titlu Job: client service specialist

Responsabilitati:

▪ Working in a client facing department
▪ Managing a portfolio of clients - their day to day needs
▪ Handling customer enquiries, questions and complains, ensuring that the queries are solved and the client's satisfaction is met
▪ In charge with the administration of all the client's employees data and benefits in a very complex software
▪ Ensuring to deliver the clients needs in a efficient way
▪ Offering client support via email and on the phone
▪ Weekly / monthly / annually meetings with the client (depending on the business requirements)
▪ Identifying and remedying discrepancies within inbound client data files, process scheduling and any changes that occur from the standard operation
▪ Reporting daily / weekly / monthly the employees situations to the clients and/or provider
▪ Working closely with the providers for accurate employees details and memberships
▪ Suggesting client process when needed to ensure productivity is maintained and efficiency is met
▪ Processing payrolls on the agreed deadlines
▪ Organizing client meetings when needed
▪ Keeping a close client relationship and improve the client's satisfaction
▪ Close working relationship with the other teams
▪ Ensuring that all the process documentation are up to date

01.07.2016 - 31.01.2019

Departament: financiar / contabilitate

Titlu Job: contractual vendor agreements analyst

Responsabilitati:

Responsibilities:
-Analyzing and loading the information from the client, into the system
-Checking for solutions in case of incorrect data
-Participating in periodic calls with the customers and co-workers
-Implementing solutions in order to improve and speed up certain processes
-Participating in multiple training programs, in order to improve certain skills and also develop new
ones
Acquired skills and knowledge:
Microsoft Office, Team work, accuracy and attention to details, Punctuality, critical thinking and
problem solving skills, SAP ERP
Working with all EMEA countries ( For one of the biggest HIGH TECH distributor)
-Took over SBA Clerk role, participating actively in the process standardization:
-Responsible for Middle East area
-Took over the SBA process for ME and promoted after to be responsible for all EMEA countries
-Offering support to the resellers, end users and vendors during SAP go live
-Process trainer (delivering training to the team and the new joiners)
-Updating the procedure documents
-Process improvements

studii

 

Facultati:

2015 - 2017 Masterat: Afaceri Internationale la FSEGA din Cluj-Napoca.
2012 - 2015 Facultate: Afaceri Internationale la FSEGA din Cluj-Napoca.

Premii

Voluntariat
Jan 2014 - Jul 2015: OSE

Hobby-uri
jocuri in grup, cititul, dezvoltare personala, calatorii



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