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Curriculum Vitae

informatii personale

 

M 24.09.1990

Stagiu militar: da

obiectiv

 

I am looking for an opportunity within an IT company where I can prove and improve my leadership skills. My main areas of expertise are in managing on-shore and off-shore operational teams, account management, resource allocation and mentoring. In my 9+ years of working in service delivery I have acquired strong knowledge in areas such as customer satisfaction, contract management, procurement operations, account transitions, HR support operations. My interest is to join a management team where I can share my expertise and develop myself as a business strategist with the scope of re-designing working environments for increasing employee engagement.

Salariu: nespecificat

Tip job: Full time

Departament: Relatii publice, Marketing, Internet / e-Commerce, Telecomunicatii, Achizitii, Controlul calitatii, IT Software, IT Hardware

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.11.2014 - prezent

Departament: management

Titlu Job: client service delivery manager

Responsabilitati:

• Coordinating the client support operational teams with in order to meet the yearly BAM budget and account margin.
• Operational team coordinator of Bucharest hub IT SW/HW Asset Analysts. Span of control: 11HC
• Client dedicated advisor for Business Asset Management Services.
• Leading contract negotiations with client regarding BAM deliverables. Ownership of End User Computing, Infrastructure, License management processes.
• Responsible for meeting client SLAs, manage KPI improvement processes.
• Reporting to Global Start-up Implementation Lead & EMEA Service Delivery Manager - Business Asset Management Services
• Supervising quarterly delivery of license management optimisations reviews for IBM, Oracle, Microsoft, Micro Focus, HP, Symantec. Ownership of account BAM hardware & software contracts E2E cycle.
• Active peer in company’s cost saving initiatives with regards to hardware and software assets financial reconciliation for BAM organisation within DXC.

01.08.2013 - 31.10.2014

Departament: audit / consultanta

Titlu Job: it operations regional lead

Responsabilitati:

Responsible for managing hardware and software maintenance contracts by arbitrating procurement, sales, business operations, delivery support. Accountable for contract management process O2C.
• Drove process optimisation by ensuring that contractual requirements are transmitted all across business functions in order to assure business audit compliance.
• Reported to Country Operations Manager.
• Channel dedicated point of contact for Belgium HP Platinum Partners.

01.07.2012 - 31.07.2013

Departament: relatii clienti / call center

Titlu Job: consultant - customer loyalty & retention operations

Responsabilitati:

Responsible for account management and retention by development of client-based telecom solutions.
• Managed the account revenue per user growth through sales & loyalty campaigns
• Reported to Front Line Operations Manager.
• Contributed to design retention strategies in order to minimize customer attrition rate.

01.08.2010 - 31.07.2012

Departament: marketing

Titlu Job: senior client service executive

Responsabilitati:

• Developed and implemented client based marketing strategies for both current clients and in the of business development.
• Stakeholder of 5 operational teams.
• Responsible for client deliveries.

studii

 

Premii

Calificari
Jun 2016: ITIL V3 Foundation



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