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Curriculum Vitae

informatii personale

 

M 24.11.1995

Permis conducere:  Cat.B,, Data obtinerii:01.05.2014

Stagiu militar: da

obiectiv

 

Salariu: nespecificat

Tip job: Part time, Full time

Departament: Asigurari, Altele, Arhitectura / Design interior, Administrativ / Logistica, Cercetare - dezvoltare, Achizitii, Controlul calitatii, Confectii / Design vestimentar, Alimentatie / HoReCa, Audit / Consultanta

Oras de lucru: Bucuresti, Ilfov, Remote (de acasă)

Nivel Cariera: Entry-Level (< 2 ani), Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.08.2020 - 30.09.2020

Departament: productie

Titlu Job: call center representative

Responsabilitati:

- Managed quality assurance program and customer surveys.
- Resolved problems about the ticketing process, improved operations and provided client support.
- Worked with the company customers to understand needs and provide customer service.
- Increased customer satisfaction by resolving ticketing issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties

01.08.2018 - 30.09.2019

Departament: management

Titlu Job: assitant manager

Responsabilitati:

- Managed opening and closing procedures and recommended changes to enhance efficiency of
daily activities.
- Supported staff development and goal attainment by focusing on skill development and job
satisfaction.
- Generated repeat business through customer service and responded to customer concerns with
friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current
knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and
boost sales.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Applied customer feedback to develop process improvements and support long-term business
needs.

01.03.2018 - 30.06.2018

Departament: marketing

Titlu Job: call center operator

Responsabilitati:

- Enhanced productivity by staying on top of call scripts and maintaining control over direction of
conversations.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Educated customers on product and service details and information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and
achieve quotas.
- Promoted available products and services to customers during service, account management
and order calls.

01.07.2016 - 31.10.2016

Departament: altele

Titlu Job: food runner/busser

Responsabilitati:

- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid
cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and
quality
- Ordered and received products and supplies to stock kitchen areas.
- Inspected kitchen equipment and appliances to verify proper working order, including commercial
fryers, steamers, ovens and ranges.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday
parties.

01.06.2016 - 31.10.2016

Departament: altele

Titlu Job: lifeguard/pool manager

Responsabilitati:

- Work and Travel Program
- Consulted with emergency personnel while securing scene.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety
awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues
promptly and with positive attitude.
- Observed weather and water conditions and alerted visitors to potential dangers, including
storms and rip currents.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around
edges.
- Entered water immediately to pull struggling swimmers to safety.
- Attentively monitored swimmers to identify distress.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on
scene

01.06.2015 - 31.10.2015

Departament: altele

Titlu Job: lifeguard/pool manager

Responsabilitati:

- Work and Travel program
- Consulted with emergency personnel while securing scene.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety
awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer
individuals in distress optimal support.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around
edges.
- Entered water immediately to pull struggling swimmers to safety.
- Attentively monitored swimmers to identify distress.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on
scene

studii

 

Facultati:

2017 - prezent Masterat: Marketing si Branding Corporativ la SNSPA BUCURESTI din BUCHAREST.
2014 - 2017 Facultate: Management la SNSPA din BUCHAREST.

Premii

Calificari
Jul 2017: Personal Trainer

Certificari
Jun 2017 - Jul 2017: FITNESS INSTRUCTOR AND PERSONAL TRAINER COURSE

Proiecte
Jun 2016 - Oct 2016: Work and Travel
Lifeguard/Pool Manager in Ocean City, USA.
Cook/Food runner/Busser in Ocean City, USA.
Jun 2015 - Oct 2015: Work and Travel
Lifeguard/Pool Manager in Virgina, USA.



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