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Curriculum Vitae

informatii personale

 

F 16.05.1980

Permis conducere:  Cat.B, Data obtinerii:05.06.2006

obiectiv

 

Departament: Vanzari, Relatii publice, Office / Back-office / Secretariat, Publicitate, Turism / Hotel staff, Relatii clienti / Call center, Crewing / Casino / Entertainment, Alimentatie / HoReCa

Oras de lucru: Bucuresti, STRAINATATE

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

17.08.2007 - 01.07.2013

Departament: relatii clienti / call center

Titlu Job: cabin manager

Responsabilitati:

.

As a senior cabin crew member I was conducting pre-flight cabin crew safety briefing. This will include questions and/or scenario type questions relating to first aid, security, dangerous goods and safety and emergency procedures, to ascertain cabin crew competence. It will also provide specific flight information that could affect flight safety,
Delegate position and task to the cabin crew , according to their skills and seniority .
Monitor the cabin at all time making sure that all the passengers are safe and comfortable and all the crew follow the standard and procedure of the company.
Listen to any customer complains and suggestion , amicably resolve problems ,find solutions ,always maintaining the 5 stars image of the airline .

Realizari:

Some of my accomplishment within the airline was ;
Awarded the best new trainee of the year on the very first year of induction into the company.
Rewarded for excellent customer service and promoted to first /business class after 14 months from the date of joining.
Worked as a Galley Manager for First\Business Class for more than 3 years .
Promoted to Cabin Manger in my 4th year .
During the “Food& Beverages’ training , worked under direct supervision of the world rewarded celebrity chefs Tom Aikens , Vineet Bhatia, Nobu Matsuhisa and Ramzi Choueiri

01.07.2006 - 01.07.2008

Departament: vanzari

Titlu Job: assistant store manager

Responsabilitati:

Responsible for complete operational duties of the store
Assigned daily tasks to store associates by holding heart to heart conversations
Provided prompt and courteous customer service on a daily basis
Provided orientation, training, and development of sales associates
Managed continuous flow of merchandise from stock room to sales floor while implementing new floor plans and visual placement of merchandise
Conducted company monthly floor visual remerchandising
Assisted with managing and developing corporate sales programs at the store level
Planned and provided oversight to the completion of year end inventory
Certified for approvals on returns, price changes and till closings
Responsible for setting displays in store front windows

01.09.2002 - 15.07.2007

Departament: educatie / training / arte

Titlu Job: profesor franceza

studii

 

Facultati:

Colegiul Pedagogic Andrei Saguna , Sibiu , 1994-1998
Universitatea Lucian Blaga , Sibiu , 1998-2002

Premii

Leadership and Excellence Course for Cabin Manager,
Exceptional Customer Service Training,
Responsible Service of Alcohol,
Sommelier Course – WSET Level II Foundation Certificate in Wines,
SEP practical bands-on Training,
VIP and Premium Cabin Promotion Training,
First Aid,
Crew Resource Management,
Security Course,
Social Games,
Dangerous Goods,
Fire Fighting,
Duty Free sales on board,



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