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Curriculum Vitae

informatii personale

 

F 28.08.1986

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Marketing, Educatie / Training / Arte, Administrativ / Logistica, Turism / Hotel staff, Import - export, Traduceri, IT Hardware, Management

Oras de lucru: Sibiu

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.05.2016 - prezent

Departament: achizitii

Titlu Job: buyer

Responsabilitati:

Solve critical situation in escalation stage
Monitoring orders in all stages and getting involved in order to ensure the normal process/production flow
Contact suppliers to solve price, quality, delivery or invoice issues
Build, maintain and manage supplier relationships and keep up good communications
Perform analytic and market research to support the annual category/savings planning cycle
Responsible for searching new suppliers for improved prices, delivery and quality
Initiate and perform contract variations or extensions
Involved in the ECN (Engineering Change Notifications) for all plastic parts in series

01.06.2015 - 31.05.2016

Departament: administrativ / logistica

Titlu Job: special pricing analyst

Responsabilitati:

Provide support for sales to deliver the best solution regarding EG products and services for the end customer
Perform high complexity tasks (e.g. High Risk deals approvals, approval of aggressive margins)
Make sure that prices, discounts and other data are correct and obtain all necessary authorizations for the processing of the requests, using assign delegation and current process guidelines/documentation
Perform margin and discount analysis, balancing and takes well informed pricing decisions
Protect gross margin, through well-balanced deals and thorough analysis

01.04.2014 - 01.05.2015

Departament: vanzari

Titlu Job: inside partner business manager

Responsabilitati:

Serve as a primary HP contact for a defined set of Austrian partners in Personal Printing Systems domain
Execute and achieve sales targets (1.5 Mio $ per quarter)
Focus on driving profitability through proactive management
Track, manage and report ongoing activity relative to sales plan
Communicate client feedback to appropriate parties for follow up and resolution
Provide detailed support for any HP based deals such that business can be closed in favour of HP
Work with distribution and HP category to assist in prompt delivery of products
Handle escalations/problems in a timely manner
Engage with end customer account managers if necessary to help close HP opportunities
Provides direction and expertise to departmental teams and participates in cross departmental initiatives
Advise and discuss with partner about their HP partner status
Timely response and resolution of incoming resellers calls regarding service issues, customer inquiries and request for additional services

01.05.2013 - 30.04.2014

Departament: management

Titlu Job: team leader

Responsabilitati:

Represent 1st escalation point for 16 team members
Actively involved in providing inputs for the monthly achievements presentation, follow up and update process
Offer support for the team in meeting green metrics on the process based on the metrics definitions; addressing any metrics deviations; capturing the root causes for the metrics deviations; proposing preventing/ correcting measures
Be an operational center of expertise and knowledge excellence within the EMEA Profiling team in Bucharest
Conduct periodical 121 meetings with the team members
Conduct operational round-tables
Support the EMEA Profiling Manager in workload assignment/ task changes within the team
Support the EMEA Profiling Manager in preparing and following up on the backup structure
Responsible for the training and coaching of the new team members

01.07.2011 - 30.04.2014

Departament: it hardware

Titlu Job: partner business data analyst

Responsabilitati:

Ensure accurate and comprehensive partner information
Increase operational efficiency by standardizing processes across countries
Provide profiling usage and policy rules, documentation on key processes and profiling elements
Ensures data quality and timely profiling maintenance by Global Business Services (GBS) team
Responsible for a high quality and cost-effective service delivery and ensures compliance to SLA, budget, quality standards and internal and external customer requirements
Engage directly with the German partners in order to provide support on the E2E Enablement Onboarding process, access to different tools on the HP Smart Portal and to ensure correct data in Siebel PRM
Implement and apply EMEA-wide guidelines and cooperates with other domains (Agreements and Compliance, Marketing Development Funds, Compensations, Smart Portal & Ecomm, I Grouping & Data Management, Partner Learning, Channel Sales Support) to support continued maintenance and development of profiling activities
Supporting transparency and availability of operational metrics and measure across all BU and show leadership of end-to-end operational experience for German partners and channel sales specifically escalations
Collaborating with other functions to ensure scheduling and execution of the defined delivery and business reviews and to ensure efficient use of resources (satisfaction and feedback from country domains)
Actively participating in requirements analysis of country and EMEA profiling solutions, ensuring standardization across the region
Providing input and advice to peers, management and customers in relation to data engineering principles, technologies, methods and best practices, within areas of expertise
Driving the profiling activity across domains

01.06.2007 - 31.03.2008

Departament: it hardware

Titlu Job: partner account administrator

Responsabilitati:

Acting as one face to the German partners to ensure customer satisfaction
Provide daily operational support to partner via telephone and e-mail
Communicate all relevant information to the partner within the respective areas of responsibility
Manage all kinds of inquires coming from the partners and internal departments
Provide training and information on Value processes to partners when necessary, in
collaboration with the Supervisor
Responsible for all orders and queries from the partner
Proactive backlog monitoring of orders using different tools and reports - work to avoid
escalations
Manage and coordinate any order scheduling and prioritization requests with the supply
chain organization in order to meet partner expectations
Taking care of all orders and queries escalated by the back end team in Chennai
Managing the daily interaction with the offshore team, find solutions to queries and issues
raised and provide coaching and training as needed
Ensuring that agreed service levels are met
Responsible that the business turnaround times (TAT) are adhered to
Interface with the local office, contract department, credit and collection, logistics and
all suppliers worldwide
Close contact with Sales in Germany
Provide continuous visibility of the order backlog situation to partners and country departments,
especially during quarter and fiscal year end
Ensure structured and high quality communication related to issues affecting the order
backlog to partners and HP Sales
Manage exceptions and specials (e.g. returns, change order, delivery coordination)
Handle according to the split table all relevant claims
Provide partners with solutions when problems arise, efficiently utilizing the HP network

studii

 

Facultati:

2008 - 2010 Masterat: Filologie la Friedrich-Schiller-Univerity, Jena, Germany din Jena.
2005 - 2008 Facultate: Filologie la University of Bucharest, Bucharest, Romania din Bucharest.
1997 - 2005 Liceu / Școală profesională: Filologie la 'Samuel von Brukenthal' Gymnasium din Sibiu.

Premii

Certificari
Sep 2006 - Oct 2006: Authorized Translator for the German Language
Descriere
Jan 2005 - Feb 2005: Deutsches Sprachdiplom II. Stufe
Descriere
Apr 2003 - Aug 2003: Cambridge Certificate
Descriere

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

germană(avansat,avansat,avansat)

engleză(avansat,mediu,avansat)

italiană(mediu,mediu,mediu)



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