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Curriculum Vitae

informatii personale

 

F 01.04.1978

Permis conducere:  Cat.B, Data obtinerii:06.09.2000

obiectiv

 

To acquire a job within a strong people oriented company, in order to continue developing my career and, at the same time, to add value to the company's business.

Salariu: nespecificat

Beneficii: asigurare medicala (generala si stomatologica)

Tip job: Full time

Departament: Vanzari, Resurse umane / Psihologie, Relatii publice, Farmacie, Telecomunicatii, Relatii clienti / Call center, Banci

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.10.2017 - prezent

Departament: educatie / training / arte

Titlu Job: business development manager

Responsabilitati:

Determine opportunities for the further expansion of the business (new business B2B)
Negotiate and successfully close sales opportunities
Develop and build long-term professional customer relationships with existing, new and potential clients. Maintain excellent relationships and after sales support to build mutual confidence in line with the agreed business strategy.

01.12.2010 - 31.07.2017

Departament: vanzari

Titlu Job: senior corporate account manager

Responsabilitati:

- Attract new corporate clients in CMU portfolio, Manage assigned portfolio, ensuring customer loyalty
- Responsible for sales target and revenues of the Company
- Build CMU portfolio from potential clients, own sources and existing database (makes prospecting market)
- Leads the sales process from negotiation to signing
- Developing loyalty plans for the accounts in my portfolio
- Collaborate with other departments of the Company to provide effective solutions for customers' special requests and resolve any complaints or escalation on their part
- Ensures assigned client portfolio management (SLAs fulfillment, addressing inquiries and complaints, renewal of contracts, billing and disbursement follows)
- Monitor the satisfaction rate measured for assigned accounts
- Monitor the profitability of assigned accounts and is responsible for the profitably
- Identify and proactively address potential supervisors directly or through assigned risk in portfolio management
- Monitor Medical Advisor's activity committed in relation to corporate clients
- Maintain relationships with clients ensuring a climate of trust and partnership
- Monitor and analyze competition
- Prepare and submit a report (weekly, monthly) on the activity
phone, food tickets, company car, gas, medical insurance, laptop

01.02.2006 - 31.12.2010

Departament: vanzari

Titlu Job: business and consumer adviser

Responsabilitati:

Responsibilities: - To achieve sales objectives and customer satisfaction through professional presentation and proactive selling attitude in order to create best customer experience in Romania
- Present, sell and up-sell services and related products to potential and existing customers in order to achieve our sales target
- Provide information in a courteous and efficient manner to potential and existing individual and corporate customers regarding product and service features, pricing, delivery, contractual conditions, warranty coverage and service support.
- Maintain the company's standards and image by delivering quality services and professional behavior to all customers
- Prepare daily reports in terms of sales and activation contracts

- Provide on the spot customer care activities
- Ensure all the activities within the department are in line with internal and legal regulations (financial, legal, customer service, human resources etc)
- Facilitates proper communication between our department and other departments in order to ensure proper roll-out of sales activities
- Promoting the company image
- Pay Office activities and issuing invoices
- Created and negotiated reward offers in order to secure customers’ loyalty.
- Supervised interdepartmental projects aimed at solving specific Major Account Issues
- create a schedule for sales representatives during work hours
- Supervising and solve any complains from customers that interact with sales representatives by taking immediate appropriate decisions in order to maintain and develop good relationships for the mutual benefit of the company and clients
- provide daily reports about selling activity for all the 15 sales representatives to the Head office
- motivate sales representatives for the achievement of sales plan and increase sales volume
Achievements:
- Reduction of customers complaints and claims – above 20%
- Best sale results: exceed expectations, sold 100 new numbers, with a target of 75
- Increased the retention rate for intended leaving of the network - from 55% to above 80%


.
food tickets, gas, medical insurance, free minutes

01.08.2004 - 28.02.2006

Departament: vanzari

Titlu Job: sales and customer care

Responsabilitati:

Responsibilities:
- Sell & up sell our products and services that best fit customer needs.
- Generate qualified leads to other sales segments/areas/channels where opportunity occurs.
- Provide and advice customers with relevant information on company products and services and support in addressing their needs, in a pro active, polite, friendly and timely manner in order to win the customer and build loyalty.
- Portray company image and values through offering a memorable, consistent and exciting Customer Experience.

Best sale results: exceed expectations, sold 100 new numbers, with a target of 75
.
food tickets, gas, medical insurance, free minutes

01.02.2002 - 31.08.2004

Departament: relatii clienti / call center

Titlu Job: bill reviewer

Responsabilitati:

Responsibilities
- analyze customer’s GSM invoices
- try to correct any possible error in the billing system
- I’ve tested for implementation a new billing system and new GSM services and in the end was a success because the billing system was implemented and is use in the present.

Achievements: The billing system that my team was testing was implemented and is now the system that is used in present.
I obtained a diploma from the Director of Customer Service Department in that time.

.
food tickets, gas, medical assurance

01.09.1999 - 28.02.2002

Departament: relatii clienti / call center

Titlu Job: customer service representative

Responsabilitati:

Responsibilities: - providing information to all customer (pre paid and post paid) that call in Customer Service
- Encourage customers to visit our stores, our products –
- process all complains of customers in a professional manner and transmit it to the person in charge
- collaborate with the customers that want to give up the contract and choose a different GSM company
- assure the connection between Cops department with sales department
- keeps evidence of the reasons for each customer has called in a special date base


Achievements: I’ve learned how to strive for improvement, to put always the Customer first, to accept risk and take action, to be a team player, to communicate and also inform others, giving and receiving constructive feedback and to deliver the best results, and qualifying as Exceed Expectations
.
food tickets, gas, medical insurance

01.02.1998 - 30.09.1999

Departament: financiar / contabilitate

Titlu Job: accountant

Responsabilitati:

Responsibilities: - Keeping evidence of financial documents
- working with databases witch helps the department to keep financial information correct
- working with different banks and with different payment instruments

working in economic field while i was a student in Economics
.
base salary

studii

 

Facultati:

2000 - 2016 Colegiu / Studii postliceale: N/A la N/A din Bucuresti. Cursuri in cadrul locurilor de munca:
2016 - D.I.S.C (Communication/Sales) - Marco Polo Consulting
2016 - Creative thinking (Communication/Sales)
2015 - Project Management
2011 - Negotiation Skills (Sales)
2009 - Every Complain is a Gift (TMI)
2008 - To Be a Double Bagger (Communication) TMI
2007 - Winning Together (Communication/Sales/Negotiations)
2004 - Who moved my cheese? (Communication) TMI
2001 - C.R.E.D (Communication/ Sales)
2000 - Achieving Extraordinary Customer Relations
1997 - 2001 Facultate: Economist la Universitatea Romano-Americana din Bucuresti. Absolvire - Facultatea de Relatii Internationale
1993 - 1997 Liceu / Școală profesională: Matematica - Fizica la Liceul Jean Monnet din Bucuresti.

Premii

Certificari
Jan 2000 - Nov 2017: Diplome cursuri urmate
Cursuri:
2017 - Process Communication Model (PCM) - EXEC-EDU
2016 - D.I.S.C (Communication/Sales) - Marco Polo Consulting
2016 - Creative thinking (Communication/Sales)
2015 - Project Management
2011 - Negotiation Skills (Sales)
2009 - Every Complain is a Gift (TMI)
2008 - To Be a Double Bagger (Communication) TMI
2007 - Winning Together (Communication/Sales/Negotiations)
2004 - Who moved my cheese? (Communication) TMI
2001 - C.R.E.D (Communication/ Sales)
2000 - Achieving Extraordinary Customer Relations

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(mediu,avansat,avansat)

spaniolă(incepator,incepator,incepator)



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