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Curriculum Vitae

informatii personale

 

M 02.02.1978

Permis conducere:  Cat., Data obtinerii:30.06.1997

Stagiu militar: da

obiectiv

 

Experienced in IT Support Global Capacity Management Resource Management Customer care Software testing Quality assurance Resource coordination Quality assurance Time Management Multi tasking

Salariu: nespecificat

Tip job: Full time

Departament: Marketing, IT Software, Management

Oras de lucru: Brasov

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.09.2019 - prezent

Departament: it software

Titlu Job: business analyst

Responsabilitati:

Using IT to achieve business objectives and produce business value




01.10.2017 - 31.08.2019

Departament: it software

Titlu Job: resource manager

Responsabilitati:

Searching and coordinating of skilled premier field engineers for all possible Microsoft technologies worldwide for big companies / customers. Global capacity and resource management for remote and onsite assistances.


01.03.2015 - 31.10.2017

Departament: it software

Titlu Job: resource coordinator

01.09.2010 - 31.05.2011

Departament: educatie / training / arte

Titlu Job: german teacher

Responsabilitati:

Teacher for all existing levels in different schools

01.06.2010 - 28.02.2015

Departament: it software

Titlu Job: it support

Responsabilitati:

Handling and resolving incidents, problems and change requests related to software
usage.(Remedy and UTP)
Creation and execution of test cases (HP Quality Center) for the delivered product versions.

Experience in the below ticket and tracking systems:
▪ Mantis
▪ Remedy
▪ UTP
▪ Jira
▪ Service Now
▪ Axis
Global Resource Management (GRM)



▪ Checking and creating of Cost Centers in SAP
▪ IIS LogFiles monitoring
▪ server monitoring tasks (exception logs)
▪ Monthly Closing – cost center checking based on different scipts in the database baza (Oracle SQL Developer), checking of entered working hours în SAP, export of these working hours from SAP into the MS Excel, diffent checking tasks (sent hours)
▪ resolution of incidents /service requests-(1st, 2nd level)
▪ checking and forwarding of the identified bugsto the developer team
▪ management of change requests
▪ role/right assignment
▪ pool member transferring
▪ creation of resource pools, and cost centers
▪ Active Directory User checking
▪ analyzing of the incoming tickets, project for accounting, emails, screenshots
▪ customer user support related to time accounting (daily and monthly module, correction of entered working hours)
▪ creating of internal documents (troubleshooting) for the usual tasks

01.09.2009 - 30.06.2010

Departament: educatie / training / arte

Titlu Job: german teacher

Responsabilitati:

German teacher for high-school students

01.09.2004 - 30.06.2009

Departament: educatie / training / arte

Titlu Job: german teacher

Responsabilitati:

German teacher for elementary and high-school students

studii

 

Facultati:

2018 - 2018 MBA: TAM (Technical Account Manager) Onboarding la Microsoft Germany din Munich.
2011 - 2011 MBA: Advanced Studies in IT Support and Quality Assurance la Opus GmbH din Munich.
1999 - 2003 Liceu / Școală profesională: teologie romano-catolică, limba și literatura germană la Facultatea de Teologie Romano-Catolică din Cluj Napoca.

Premii

Calificari
Dec 2010: Sworn translator for Romanian - German - Hungarian languages

Dec 2010: Traducător autorizat pentru limbile română-germană-maghiară



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