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Curriculum Vitae

informatii personale

 

F 04.11.1989

obiectiv

 

Salariu: nespecificat

Tip job: Part time, Full time

Departament: Relatii publice, Office / Back-office / Secretariat, Marketing, Publicitate, Achizitii, Relatii clienti / Call center, Financiar / Contabilitate, Banci

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: oricand

experienta profesionala

 

01.08.2014 - prezent

Departament: office / back-office / secretariat

Titlu Job: business analyst – csgs cloud renewal admin team

01.11.2013 - 01.07.2014

Departament: office / back-office / secretariat

Titlu Job: procurement operational analyst

Responsabilitati:

▪Review incoming requests regarding catalogue change content from internal clients and determine if the change can be implemented as requested
▪Analyze change requests regarding content catalogs and validation in accordance with rules approved by the internal working procedures
▪Collaboration with all stakeholders for the successful implementation of new products
▪Validate Catalog requests in relation to standards and the specific structure of the system
▪Involved in Product Research, Compatibility checks and Process of Approval by Customer
▪Delivered operational reports following tight deadlines and ensuring info accuracy
▪Provide problem statements in clear and concise business terms to enable client impacting and problem progression
▪Ensuring close cooperation and providing support to other teams (local and global)
▪Provide support for all products and services. Support may include answering questions, teaching or instructing customers regarding software or hardware functionality
▪Verifying that suggested solutions effectively resolve the users' problems
▪Maintaining a high level of customer satisfaction through proactive communication and high data accuracy

01.08.2013 - 01.11.2013

Departament: relatii clienti / call center

Titlu Job: ofiter call center

Responsabilitati:

▪Ensure full inbound Call Centre service to Bank’s customers providing a wide range of services, information, transactions and support in using Bank’s products and applications
▪Contact the clients by phone for specific investigations/ information (e.g.according to predefined fraud alerts received in fraud monitoring application – VISOR)
▪Contact customers in telemarketing campaigns and achieve specific targets, whenever needed, and participate in other related activities as allocated by the direct supervisor
▪Ensuring high quality level of customer service, according to group best practices, achieving and
maintaining customer satisfaction standards
▪ Ensuring the observance of SLAs
▪ Providing professional support and guidance to customers as well as general information about the
bank
▪ Promotion of the bank’s products and services to bank’s clients
▪ Identify customer profile / cross selling opportunities tailoring the sales exercise and using the
necessary sales techniques to promote Cross selling
▪ Cooperating with relevant bank’s units for servicing customers

15.03.2011 - 01.11.2011

Departament: relatii clienti / call center

Titlu Job: agent servicii clienti

Responsabilitati:

- promovare produselor si serviciilor oferite de catre client ( Banca Comerciala Romana)
- acordare de suport tehnic in utilizare aplicatiei de internet banking
- realizarea de operatiuni telefonic

Realizari:

Am promovat pana la nivelul de " Expert"

studii

 

Facultati:

2012 - 2014 Masterat: la din Bucharest.
2009 - 2012 Facultate: la din Bucharest.

Activitati extracurriculare

Sunt voluntar in ONG-ul EUdivers ( www.eudivers.ro) incepand din anul 2007

Premii

-Take an Action for Human Trafficking Prevention- la European Youth Center Budapesta,organizat de Minorities of Europe
-Curs de Team Work, Leadership, Comunicare, Dezvoltare personala , organizate de Asociatia Centrul European pentru Dezvoltare, Tulcea
- Curs de Introducere in procesele de business din SAP Logistics, organizat de Aleron Training Center

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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