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Curriculum Vitae

informatii personale


F 10.02.1988

Permis conducere:  Cat.B, Data obtinerii:10.08.2006



Formare profesionala

Tip job: Full time

Departament: Asigurari, Imobiliare, Vanzari, Resurse umane / Psihologie, Marketing, Internet / e-Commerce, Relatii clienti / Call center, Financiar / Contabilitate, Banci, Audit / Consultanta

Oras de lucru: Cluj-Napoca

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: oricand

experienta profesionala


01.09.2013 - prezent

Departament: relatii clienti / call center

Titlu Job: business analyst


- WORKFORCE MANAGEMENT - demand-orientation and optimisation
- Forecasting of workload and required staff
- Integration of employees into the scheduling process
- Management of working times and accounts
- Analysis and monitoring of the entire process
- Preparing and delivering periodical metrics packs
- Analysing past and current data to forecast future developments
- Preparing and delivering daily reports to clients
- Delivering induction trainings

01.04.2013 - 01.09.2013

Departament: financiar / contabilitate

Titlu Job: credit and collection associate north america


- Performing the collection of Accounts Receivable for an assigned group of customers, with
the ultimate goal of minimizing the dollar amount of past due balances and bad debt
- Maintain detailed collection notes and communicate on the status of collections
- Perform monthly analytics and reports on assigned accounts
- Understand and obtain adherence to contractual agreements between Steelcase and its
- Proactively engaging with internal Steelcase groups to identify & recommend process
improvements on an account by account basis, to resolve issues leading to non-payment,
partial payment and credit requests that arise as a result of collection efforts
- Identify and escalate items for write-off bas ed on judgement, experience and policy
- Respond to a variety of inquiries from customers in a timely manner
- Generating reports as requested to support corporate management
- Complying with business ethics, applicable laws and regulations.

01.03.2012 - 01.04.2013

Departament: relatii clienti / call center

Titlu Job: customer service representative usa/ canada


- Interacting with American and Canadian residents and prospects to provide answers to inquiries involving the company’s services
- Skills: Leasing ,Military Maintenance , Condo Café , Utility Billing , Survey , Rent Café, Spanish Skill.
- Customer Satisfaction - Being a part of the Survey Team and then becoming a Team Coordinator
- Help residents with service requests, inquiries about the rent, and other problems.
- Communication by telephone or by chat.
- Working in a fast paced, changing environment.
- Inbound leasing inquires at any and all phases of the residential leasing process from the initial call, through application and screening.


- Leadership – Outbound Team Coordinator - currently responsible for a team of 10 people
- Trainer – For The Outbound Team members (I have trained 7 people)
- Mentoring - Becoming a mentor for the new hires
- I learned Spanish and started working with Spanish speaking residents




- Training for: Leasing, Spanish, Military Maintenance, Utility Billing, Condo Café, Rent Café
- Grace Hill : Fair Housing, Leasing for a Living, Advanced Telephone Techniques
- Training -Soft Skill and Sales
- Informatics Certificate



Limbi straine(Scris,Vorbit,Citit):



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