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Curriculum Vitae

informatii personale

 

M 27.09.1992

Stagiu militar: nu

obiectiv

 

French/English Support Specialist Proven results in Technical Support, Customer Service and Sales. Able to adapt rapidly in an ever-changing environment. Effective and positive team player known for contributing effective creative solutions as well technical ability. Able to give and embrace constructive criticism while working in a team environment towards a common goal.

Salariu: nespecificat

Tip job: Part time, Full time, Internship / Voluntariat, Proiect / Sezonier

Departament: Internet / e-Commerce, Telecomunicatii, Relatii clienti / Call center, IT Software, IT Hardware, Service / Reparatii, Specialisti / Tehnicieni

Oras de lucru: Cluj-Napoca, Remote (de acasă)

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.05.2020 - 30.11.2020

Departament: specialisti / tehnicieni

Titlu Job: b2b customer and sales support manager (french, english)

Responsabilitati:

-Acted as liaison across Sales Ops, Back Office teams and the Customers.
-Key customer point of contact as a dedicated Account Manager for the product offering, E-Catalogue, portal access and capabilities.
-Provided consultancy on product technical specifications, Product Lifecycle Management, Replacements.
-Managed the product offering, pricing, EOL and NPI updates across BUs and the coordination across worldwide regions.
-Setup user access.
-Provided customized portal training and guidance for customers and back office teams.

01.08.2019 - 30.11.2019

Departament: specialisti / tehnicieni

Titlu Job: customer support generalist with french, english and russian

Responsabilitati:

-Pursued good relationships with other departments to ensure effective
communication and timely resolution of issues.
-Oversaw the queue of General Inquiry and Licensing cases in Salesforce.
-Handled the customer needs via email and phone.
-Ensured that the requests referred to other teams are handled in timely
manner and escalating where necessary.
-Communicated with other teams where necessary for referrals/escalations.
-Used the internal policies and procedures, departments, personal data
handling regulations, basic accounting processes, and payroll/HR software.
-Performed other duties as assigned.
-Gained knowledge to accomplish the following:
--- Advanced user management or administrative level with the following
areas: Windows OS 2008(r2)/2012(r2)/2016;
---Practical knowledge of TCP/IP (OS, firewalls configuration) and
networking configuration / troubleshooting (NAT, ports, DHCP, DNS).
--- UNIX and/or Linux knowledge; VMware ESX(i), Microsoft Hyper-V,
Microsoft Exchange server administration, DataBase engines (SQL/Oracle).

01.02.2018 - 31.08.2019

Departament: specialisti / tehnicieni

Titlu Job: customer experience and mediation specialist with french and english

Responsabilitati:

- Mediated the conflict between the users by maximizing the customer satisfaction rating with a professional use of soft skills while applying the company’s terms of service;
- Interacted with a diverse customer base (France, Canada, worldwide)
via inbound calls/outbound phone chat or email;
- Constantly updated the knowledge related to any product, service,
international procedure according to the training sessions and the
communications received from the management team;
- Achieved the individual goals in terms of quantity and quality, complying
with the fulfillment of all the tasks and duties associated with the position;
- Clearly and concisely logged and tracked the issues handled;
- Performed the duties in an efficient, professional and courteous manner;
- Looked for opportunities to make changes and improve the processes;
- Helped maintain a good team and working environment by assisting fellow employees and participating constructively in team meetings;

01.11.2017 - 31.03.2018

Departament: relatii clienti / call center

Titlu Job: customer care rep

Responsabilitati:

- Provided customer support in English and French for end-users
(Canada and US) for DSL and telephony services via e-mail or phone;
- Documented issues or requests through the ticketing system;
- Troubleshot for hardware, software and network related issues;
- Communicated with other departments in order to efficiently manage
the workflow;

01.06.2015 - 31.03.2016

Departament: vanzari

Titlu Job: sales account manager

Responsabilitati:

- Presented products and solutions about capital markets (Binary Options
/ Forex) persuasively and effectively
while linking benefits to the client's business objectives and needs;
- Produced new sales from customers worldwide via telephone/mail;
- Achieved sales quota as established by the management
- Utilized CRM to develop and maintain good relationships with the
clients.

01.12.2013 - 31.01.2015

Departament: specialisti / tehnicieni

Titlu Job: it helpdesk technician

Responsabilitati:

-Provided IT technical support in English for the partner’s employees
worldwide by handling inbound calls phone;
-Solved hardware,software and connectivity issues:
-- -Hardware : laptops, mobile devices (Blackberry,iOS,Android), printers,
scanners, RSA tokens;
-- -Software : Windows, Outlook, Sharepoint, IBM Lotus Notes, MS Lync,
PGP, Adobe Suite, Symantec Suite, backup and restore, application
installation/troubleshooting/update, mobile device management;
-- -Connectivity: Active Directory, LAN, Wireless, DHCP, TCP/IP, VPN,
Windows file sharing, internet browsers (web based learning platforms);
-Used tools to remotely support clients through Remote Desktop
Connection and TeamViewer;
-Documented interactions or requests through the ticketing system;

studii

 

Facultati:

2011 - 2012 Facultate: Electronică și Telecomunicații(Engleză) la Universitatea Politehnica Bucuresti din Bucuresti.
2007 - 2011 Liceu / Școală profesională: Matematica-informatica (Engleza intensiv) la Colegiul Dobrogean "Spiru C. Haret" Tulcea (2007-2011) din Tulcea.

Premii

Hobby-uri
Reading, Playing the guitar, Philosophy, Chess, Trecking, Cycling, Skateboarding



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