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Curriculum Vitae

informatii personale

 

F 04.12.1985

Permis conducere:  Cat.B, Data obtinerii:06.11.2008

obiectiv

 

I am an enthusiastic and dedicated professional with experience across IT Support domain, who possesses distinctive qualifications both in education and in demonstrated experience. A self-motivated, organised and committed individual with the ability to pay attention to details and increase efficiency and productivity, I am quick to understand new ideas and concepts and able to work on my own initiative to meet deadlines. Key personal qualities that define me are honor, dedication , and trustworthiness.

Salariu: 8.000,00 USD / luna

Tip job: Full time

Departament: Telecomunicatii, Relatii clienti / Call center, IT Software, IT Hardware, Management, Specialisti / Tehnicieni

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: 01.11.2016

experienta profesionala

 

01.12.2015 - prezent

Departament: management

Titlu Job: analyst project manager

Responsabilitati:

Responsibilities:
- Support and coordinate countries’ needs on Datacenter/IT: GDCS department leads Country support skill center and relies on dedicated experts in order to address countries’ requests.
- Propose guidelines, template for emerging countries to deploy and follow IMT programs for Datacenter/IT Infrastructure.
- Build and maintain the dashboard for the support skill center follow and report the results, propose enhancements to country support process Contribute to Standardization works on Datacenter/IT infrastructure domain
- Coordinate of IT actions, with specific follow up with countries Consolidate internal and external SharePoint in order to ease communication with countries
- Elaborate template to help countries to save and follow the results
- Contribute to business case to share with countries Contribute in Datacenter domains RFP
- Enable smooth communication between Orange Group affiliates

01.11.2012 - 31.12.2015

Departament: it software

Titlu Job: core support engineer

Responsabilitati:

Responsibilities:
- Knowledge of Microsoft® Windows Products including Windows
- Server 2003/2008, Windows 2008 r2, Windows 2012 XP Vista, Win7, Win8, win 8.1
- Knowledge of Virtualization, Administration, Setup and Deployment,
- Printing, Desktop, Terminal Server, Windows Client, Shell
- Strong working knowledge of English and French (verbal and written)
- Work with remote colleagues and customers in EMEA;
- Provide level 2 support for French-speaking Premier customers from EMEA region on Windows Server 2003/2008/2008R2/2012/2012R2 Core technologies.
- Main focus on Updates, Setup, Printing, Desktop Client, Tablets Manage Windows related problems encountered by customers on their PCs, analyze logs and provide a solution for the problem.
OTHER REQUIREMENTS:
- Customer service skills/ Customer-oriented attitude
- Passion for lifelong learning and personal and professional development
- Ability to work well in an International team environment
- Strong problem-solving skills

01.11.2011 - 30.11.2012

Departament: it software

Titlu Job: helpdesk technician 2

Responsabilitati:

Responsibilities: - Answer incoming calls and log all customer questions and issues
- Accurately and efficiently into ticketing system
- Troubleshoot hardware, software and network related issues
- Provide restorative or maintenance actions to resolve end-user
Issues
- Assist with defining and documenting knowledge base articles
- Assist with special project work as needed
- Will escalate problems to the next level of support when required
- Consistently meet or exceed requirement performance criteria

01.04.2011 - 30.11.2011

Departament: it software

Titlu Job: customer care agent

Responsabilitati:

Responsibilities: - deal directly with customers either by telephone, electronically
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle inquiries and
complaints
- perform customer verifications
- process orders, forms, applications and requests
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Identify, research, and resolve customer issues using the computer
system.
- Follow-up on customer inquiries not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
- Recommend process improvement

01.09.2010 - 28.02.2011

Departament: educatie / training / arte

Titlu Job: project manager assistant

Responsabilitati:

Assist in evaluation and solution of potential field problems, referring
them to Project manager. Perform additional assignments and
responsibilities as assumed or requested by supervision. Tracks
project budgets, billing worksheets, proposals, permitting, and project
deliverables. Prepares and distributes reports to project team
members. Interacts with project managers, project team members,
Ministry of Education, mayors and other public institutions.

01.10.2008 - 30.04.2010

Departament: functii publice

Titlu Job: secretary of the head of mission

Responsabilitati:

Responsibilities: - Assist the Ambassador with the routine works
- Planning and scheduling meetings and appointments
- Answer all correspondence
- Organize paperwork and electronic files
- Taking dictation and writing correspondence
- Reading and screening correspondence
- Receiving and screening callers and visitors
- Making travel arrangements
- Prioritizing and referring information appropriately
- Producing documents, charts and presentations
- Editing documents and preparing them for Ambassador Approval
- Maintaining records and files
- Operating and maintaining office equipment
- Monitoring office expenditures
- Organize official events such as dinners, receptions.
- Monitor the press and elaborate reports upon official statements
- Translation of official documents

studii

 

Facultati:

2008 - 2009 Masterat: Administration and Governance la Ovidius University, din Constanta. Diploma (type of studies): Master Degree
Field of studies: Political Sciences
City: Constanta
Other relevant information: Administration and Governance
2004 - 2008 Facultate: International Relations la Spiru Haret University din Bucuresti.

Premii

Traininguri
Jul 2016 - Jul 2016: PMP Exam prep
5 days of in-debt training on Project Management:
Integration Management
Scope Management
Time Management
Cost Management
Quality Management
Human Resource Management
Risk Management
Communications Management
Procurement Management
Stakeholder Management
Project Management Context, Framework, Processes
PMP® Examination Tips, Tricks, and Strategy
May 2014 - May 2016: Microsoft: Managing Customer Expectations in EMEA
Managing Customer Expectations in EMEA
Apr 2014 - Apr 2014: Microsoft: Situational Self Leadership

Feb 2014 - Feb 2014: Microsoft: Standards of Business Conduct

Dec 2013 - Dec 2013: Microsoft: Privacy Training for Customer Service & Support Vendors

Dec 2013 - Dec 2013: Microsoft: Global Diversity and Inclusion at Microsoft

Nov 2013 - Nov 2013: Microsoft: Windows 8 Support Training - EMEA Core Deployment

Premii si Distinctii
Jun 2014: Customer and Partner Experience (CPE) Award FY 14 Microsoft

Certificari
Feb 2013 - Feb 2013: Microsoft Specialist: Windows 7
Descriere
Feb 2013 - Feb 2013: Microsoft® Certified Technology Specialist: Windows 7, Configuration.
Descriere
Feb 2013 - Feb 2013: Microsoft Certified Professional
Descriere
Feb 2010 - Feb 2010: English
Foundation for Education- Ministry of Education
Feb 2010 - Feb 2010: Train the Trainers
Foundation for Education- Ministry of Education
Conferinte
Sep 2010 - Sep 2010: Arab Revolutions: Motivation and Perspectives
Descriere



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