Shift Worker

1. Bachelor Degree or higher education in Telecommunications /Electronics Engineering / IT / BA or equivalent
2. 3 years previous experience in telecommunications field
3. Work requires travel to meetings, site visits, and inspections. This requires the possession of a valid driver license.
4. Work requires willingness to work a flexible schedule.
5. Team player with strong analytical and problem solving skills
6. Proactive, self-motivated and good communication skills
7. Proficient in English

1. Work in shifts according to NOC Shift Schedule;
2. Detect the alarms from the OMC, determine the Network Event Severity Level: Emergency, High, Medium, or Low;
3. Receive or input the alarms into the Trouble Ticket and escalate it to the Experts Team or Regional First Line Maintenance (FLM) technician;
4. Follow-up with the FLM Engineers regarding status of the problems according to the different alarm level ;
5. Monitor the whole process of the Trouble Tickets items, and close the ticket within the SLA;
6. Cooperate with the Experts and FLM Technicians during troubleshooting;
7. Follow-up the resolution of escalated problems in SLA according to the Escalation Rules;
8. Output the daily performance data, make the data report, send report to Expert for checking and approval


Location: Bucharest and East Europe

ZTE Corporation is China’s largest listed telecommunications equipment provider specialising in customised network solutions for telecom carriers worldwide. ZTE develops and markets telecommunications equipment for fixed, mobile, data and optical networks, intelligent networks, generation networks as well as mobile phones. ZTE wishes to expand outside China and the Romania is strategically important, not only for the market opportunity, but as a springboard to expansion within East Europe.