Field Service Supervisor

Requirements:
1. Able to communicate in English.
2. Needs to hold a car/van driver’s vehicles licence.
3. Liaise with the warehouse to manage the team’s equipment spares and the replacement of faulty equipment.
Experience:
1. At least 1 or 2 years experience in this role or 3 to 4 years in a field service role.

Location: East Europe
Responsibilities:
1. Coordinator for the field services staff and its activities.
2. Organize routine maintenance, prioritize fault correction where necessary, organize and replenish equipment spares and manage the team’s shift system.
3. Liaise closely with the Front Office, Back Office and Operations management.
4. Provide guidance to staff regarding the correction of difficult fault clearing.
5. Ensure staff are motivated and that network site outages are minimized and that MTTR, Service response time KPIs are met.

ZTE Corporation is China’s largest listed telecommunications equipment provider specialising in customised network solutions for telecom carriers worldwide. ZTE develops and markets telecommunications equipment for fixed, mobile, data and optical networks, intelligent networks, generation networks as well as mobile phones. ZTE wishes to expand outside China and the Romania is strategically important, not only for the market opportunity, but as a springboard to expansion within East Europe.