ENGINEER

Responsibility

1 Provides after-sales technical and engineering support of fixed-network products of ZTE involved in telecommunication projects.
2 Giving after-sales technical support to customers remotely or on-site;
3 Providing engineering supervision, documentations and records of projects;
4 Controlling and fulfilling the progress of projects;
5 Keeping high-level customer satisfaction;
6 Supporting pre-sales activities related with after-sales field in professional manner

Requirements

1 Minimum 3 years experience in the telecommunication or related industry together with a strong academic record;
2 Strong background in customer service roles in the after-sales technical support environment;
3 Team working, responsible, with good communication skills in English;
4 Pro-active customer focus;
5 Solid knowledge of BSC&BTC, Core Network, GPRS/WCDMA or CDMA/CDMA2000, SMS/VMS/OTA/MVS/WAP, AC/DC, UPS, SDH/DWDM, SDH/PDH and technologies as a significant differentiator.
6 Bachelor's Degree or Higher in field such as Telecommunication
7 Good english