After Sales & Data Support Representative IASI

-University degree (Technical);
-Minimum 1 year IT experience or on a similar position in telecommunications;
-Advanced knowledge of MS Office, Linux/Mac OS;
-Internet Explorer knowledge, dial-up connectivity;
-Mobile communication overall knowledge; very good knowledge on how to use handsets;
-Excellent communication and interpersonal abilities;
-Able to work under pressure and meet deadlines;
-Very good analytical and problem solving skills;
-Excellent teamwork and cooperation abilities;
-Very good command of English;
-Driving license.

-Ensures the technical support to the direct sales team;
-Implements the customized solutions to the client; solves customers’ problems;
-Sets-up new accounts related to integrated communications solutions highlighted in subscription contracts by direct sales team;
-Involvement in clients’ training related to how to use company’s products and services in order to achieve full customer satisfaction;
-Ensures full support in case of handsets delivery;
-Establishes and maintains very good relationships with company’s customers; periodically visits the clients in order to identify clients’ potential and/or proposes development of special customized applications - shapes the information and provides specific information to the direct sales team;
-Replacing out of order handsets with a swap, sending the handsets to the Service department, contacts the clients and recovers the swap terminals.

Zapp is the Next Generation communications network.
We provide voice and data transmission all-in-one: high quality voice, high speed mobile Internet, absolute call security. All that because Zapp uses the world's most advanced wireless technology, CDMA (Code Division Multiple Access), a brand new standard for communications today and for the years to come.
From now on, wireless technology has no more limitations, but offers a dynamic solution to the customers' needs and demands.
Come join the future!