Service desk Analyst - Spanish |
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| Compania: WIPRO Technologies S.R.L. |
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| Expirat la: 29.11.2007 |
| Actualizat la: 27.11.2007 |
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| Compania: |
WIPRO Technologies S.R.L. |
| Departament: |
Customer, Client Service, IT Hardware, IT Software, Internet, eCommerce, New Media, Reparatii, Intretinere, Service |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Student,Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, spaniola, |
| Oferta: |
500 - 1000 EURO / luna |
| Permis conducere: |
nespecificat |
| Data introducerii: |
22.11.2007 |
| Data limita: |
29.11.2007 |
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| CANDIDATUL IDEAL:
Profile:
- 1+ years experience in a service desk environment.
Skills:
- Excellent Communication skills in the respective Primary language and in English Languages to be at atleast 8 out of 10 range
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team
- Excellent Softskill, Communications skills(Voice & Email) to handle global customers
- IT Skills - Computer literacy and drive to learn IT and support a must
- Ability to perform in adverse situations
Certifications:
Certified professional on windows operating systems and networking
Key skills required: (in the order of priority)
- Trouble shooting skills and experience in handling UAM, PWD resets and lotus Notes environment –
- Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
- Troubleshooting skills on VPN connectivity, dial up , wireless routers
- Knowledge on active directory, domain controllers etc
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RESPONSABILITATI / BENEFICII:
- Acting as the first point of contact at the Wipro Service Desk Center in Romania for the designated customer
- Handling customer calls in the respective primary language in the most effective manner
- Capability to learn IT domain and grow in skills to increase quality service to the end user customer by higher capability of resolving calls at the first contact
- Contribution towards MIS and Report Generation- capability of knowing how a IT Service Desk operations works and improving appropriately
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DESCRIEREA COMPANIEI:
Wipro Technologies is the global technology services division of Wipro Limited, (NYSE:WIT), with a revenue of US $ 2.1 billion in combined IT businesses. For the last two decades, we have successfully served the technology needs of more than 425 customers from diverse industries and locations.
We are the World's first PCMM, SEI-CMM, CMMi Level 5 Software Services Company, and have a team of over 55,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies. |
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