Service Desk Agent-Level 1 with French/German

Profile:
• BE/Diploma
• 1 to 2 years of work experience
• Good interpersonal and communication skills
• Customer service orientation and ability to work in a team
• Excellent Soft skill, Communications skills (Voice & Email) to handle global customers – German, French
• Strong keyboard skills
• Ability to perform in adverse situations

Technical skills:
• Trouble shooting skills and experience in handling Exchange, UAM, PWD resets and Lotus Notes environment
• Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
• Troubleshooting skills on VPN connectivity, dial up , wireless routers
• Knowledge on active directory, domain controllers etc
• Exposure to password reset tools
• Troubleshooting experience using remote control tools
• Tools like, remedy VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
Certifications:
• Certified professional on windows operating systems and networking

This role requires you to be part of a technical support giving technical support to the employees of a multinational company. This role is responsible for being a single point of contact for all Level 1 queries of users pertaining to applications mentioned below.

Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.