Group Leader - HR Outsourcing process

• Graduate/ Post Graduate 4-6 yrs experience in HR, Payroll background, preferably from BPO
• Customer service orientation with exceptional ability to manage and support clients in sensitive situations
• Problem solving and analytical skills
• Excellent interpersonal and team management skills
• Able to take ownership and resolve challenging situations with the good judgment to know when to appropriately escalate matters as needed
• Excellent oral and writing skills
• Ability to understand and explain complex policies and guidelines.

• Develop and implement strategies to attain optimum results in processing accurately and customer satisfaction
• Ensure excellent customer service is achieved
• Drive consistency and accuracy to deliver on-time results
• Identify trends and process gaps
• Simplify processes and eliminate unnecessary steps
• Educate and develop associates for better performance
• Plan and guide development of departmental associates
• Ensure accurate measurement and reporting procedures are in place
• Engage HR partners (e.g., Legal, Associate Relations, Labor Relations, etc.) to ensure appropriate and efficient case resolution
• Actively participate in strategic business planning sessions
• Provide guidance, clarification and interpretation of company policy
• Proficient in HR database applications (PeopleSoft preferred) and Microsoft applications to resolve customer issues

Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.